Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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THATO RAMPOU-KOTSOKOANE

THATO RAMPOU-KOTSOKOANE

Kempton Park

Summary

Dynamic Customer Service Agent with Menzies Aviation, excelling in in-flight and ground passenger assistance. Recognized for outstanding conflict resolution and adaptability in high-pressure environments, ensuring seamless travel experiences. Proficient in check-in systems and committed to delivering exceptional service while upholding safety protocols.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Menzies Aviation
Kempton Park
10.2022 - Current
  • Facilitated efficient check-in, boarding, and arrival procedures for domestic and international flights.
  • Ensured adherence to aviation safety and security protocols on the ramp and apron.
  • Provided exceptional front-line service to passengers, handling inquiries, and resolving issues professionally.

Student Chef

01.2017 - 01.2019
  • Responsible for food preparation, housekeeping, waitressing, supervision of buffet and stock take.

Education

Cabin Crew Course

Flitedux
Johannesburg
06-2025

Aviation Ground Operations Certificate -

Camas SA Aviation Academy
Lanseria Airport
01.2020

Professional Cookery -

Chef MLK School Of Cooking
Glenn Maris
01.2018

Traineeship Program In Culinary Arts -

International Hotel School
Sandton.
01.2017

Matric (grade 12) -

St. Christopher's Academy
Kempton Park
01.2015

Skills

  • In-Flight and Ground Passenger Assistance
  • Emergency Response & Safety Awareness
  • Conflict Resolution & Customer Care
  • Time Management & Multitasking
  • Cultural Awareness & Team Collaboration
  • Excellent Verbal and Written Communication
  • Adaptability in High-Pressure Environments
  • Computer Literate (Check-in systems, Microsoft Office)

Certification

  • Abinitio Training.
  • Initial Cabin Crew Health And First Aid.
  • Dangerous Goods Regulations For Cabin Crew.
  • Live Fire Fighting.
  • Aviation Security Awareness Initial Training.
  • Survival And Wet Ditching.

Languages

  • English
  • Setswana
  • Sepedi

References

References available upon request.

Timeline

Customer Service Agent

Menzies Aviation
10.2022 - Current

Student Chef

01.2017 - 01.2019

Cabin Crew Course

Flitedux

Aviation Ground Operations Certificate -

Camas SA Aviation Academy

Professional Cookery -

Chef MLK School Of Cooking

Traineeship Program In Culinary Arts -

International Hotel School

Matric (grade 12) -

St. Christopher's Academy

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THATO RAMPOU-KOTSOKOANE