Thato Ntoko
Johannesburg
Summary
Dynamic and highly accomplished Senior Business Solutions Analyst with over 10 years of crossindustry experience in banking, telecommunications, education, and security. Renowned for driving strategic digital transformation, process optimization, and delivering innovative, scalable solutions. Skilled in end-to-end business and systems analysis, BPMN modeling, Agile project leadership, and data-driven decision-making. Proficient with tools including JIRA, Confluence, Azure DevOps, MS Visio, and Power BI, with expertise in wireframing, BRD/FRD development, and crafting high-impact user stories. Recognised for aligning stakeholder expectations with business objectives through exceptional communication, collaboration, and problem-solving skills. Now seeking to contribute to strategic innovation and operational excellence within a forward-thinking organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Solutions Analyst
Standard Bank
01.2023 - 11.2023
- Conduct comprehensive evaluations of existing compliance processes to identify inefficiencies and areas for improvement
- Utilize BPMN (Business Process Model and Notation) methodologies to analyse and design optimised workflows
- Lead the implementation of BPMN-based process enhancements to drive operational efficiency and regulatory alignment
- Partner with cross-functional stakeholders to ensure compliance with internal policies and external regulatory frameworks
- Automating compliance workflows, report generation, and business process automation
- Engage with compliance and business stakeholders to gather, analyse, and document functional and non-functional requirements
- Develop detailed Business Requirements Specifications (BRS) and Functional Requirements Specifications (FRS) for process improvements and automation initiatives
- Translate complex business needs into technical requirements to support solution development
- Collaborate with IT teams and solution architects to ensure the seamless integration of BPMN models into core banking platforms and compliance systems
- Research and recommend innovative technologies and tools to enhance compliance process automation and data integrity
- Drive alignment between business objectives and technology capabilities
- Facilitate organisational change management strategies to promote the adoption and sustainability of new BPMN-driven processes
- Support training, stakeholder engagement, and communication plans for solution rollouts
- Monitor emerging trends, best practices, and regulatory changes in compliance, risk management, and process optimisation
- Proactively propose and drive initiatives for continuous improvement, automation, and innovation in compliance-related processes
- Champion a culture of data-driven decision-making and business agility
- Design and implement accurate and scalable BPMN models and data models that align with compliance objectives and system architecture
- Ensure consistency, traceability, and maintainability of models through documentation and version control
- Lead end-to-end Business Process Management (BPM)
- Projects: High-Impact Governance System (HIGS) Declaration, Change Risk Management & Compliance Frameworks, Africa Regions & Offshore Compliance Integration, Compliance Risk Reporting & Automation, Other cross-functional and regulatory transformation projects, foreign currency account reconciliation process (CFC foreign accounts)
Business Systems Analyst
National Education Collaboration Trust
09.2017 - 09.2022
- Conducted detailed end-to-end analysis of business processes to identify inefficiencies, redundancies, and improvement opportunities
- Proposed and implemented innovative solutions to optimize workflows, reduce manual interventions, and enhance operational efficiency
- Delivered data-driven recommendations aligned with strategic objectives
- Led cross-functional teams in the successful gathering and validation of business and technical requirements for major system upgrades
- Facilitated stakeholder workshops to ensure clarity, alignment, and prioritization of deliverables
- Delivered comprehensive BRS, FRS, and user stories using agile and waterfall methodologies
- Partnered with business units to define measurable and actionable Key Performance Indicators (KPIs)
- Designed and deployed interactive dashboards using Tableau and Power BI, enabling real-time performance monitoring and decision-making
- Enabled data transparency across departments through integrated reporting solutions
- Performed robust business analysis and system reviews, including process mapping, gap analysis, and impact assessments
- Produced high-quality documentation for business processes, system features, and solution design specifications
- Conducted technical assessments and system analysis to streamline architecture and improve interoperability
- Worked with solution architects to align business needs with system capabilities and future-state architecture
- Managed the full lifecycle of requirements using tools such as JIRA, Confluence, and Microsoft DevOps
- Ensured traceability and alignment between business objectives, system design, testing, and implementation
- Cultivated strong relationships with internal and external stakeholders through effective communication and interpersonal skills
- Acted as a liaison between business users, developers, and product owners to ensure shared understanding and solution alignment
- Conducted advanced data analysis to uncover trends, insights, and performance issues across business units
- Developed compelling visualizations in Tableau and Power BI to support data-driven decision-making
- Demonstrated a strong grasp of modern technology platforms, data systems, and integration protocols
- Provided input on system architecture and platform optimization during project design phases
- Assessed change impacts across business areas and developed targeted change management plans
- Supported smooth adoption of new systems and processes through training, stakeholder engagement, and communication initiatives
- Project: SA-SAMS (South African School Administration and Management System) - Spearheaded the design and implementation of a national school administration platform for the Department of Basic Education
Business Analyst
Systemic Logic (Contracted under Absa)
04.2017 - 07.2017
- Conducted strategic consultations with primary stakeholders, including Absa and other key financial clients, to understand business needs and propose tailored solutions
- Acted as a trusted advisor, bridging the gap between business objectives and technical solutions
- Led the research, implementation, and post-deployment support of new finance systems to enhance operational efficiency and reporting capabilities
- Provided end-user training and ensured alignment between system capabilities and business processes
- Evaluated current business processes to identify inefficiencies, risks, and improvement opportunities
- Implemented sustainable solutions that streamlined operations and reduced manual workload
- Proactively tracked advancements in digital technologies and automation tools to enhance system functionality and business agility
- Recommended and integrated automation capabilities that aligned with industry trends
- Conducted in-depth requirements gathering, stakeholder interviews, and gap analysis to define clear, actionable user stories and acceptance criteria
- Translated business needs into functional specifications to guide development and testing
- Supervised cross-functional teams, including developers and testers, ensuring timely delivery and quality assurance of project deliverables
- Facilitated Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
- Applied SDLC and Agile frameworks (e.g., Scrum, Kanban) to drive iterative development and continuous improvement
- Collaborated closely with Agile teams to co-create innovative, data-driven business analytics and digital solutions
- Fostered strong partnerships across product, engineering, and QA teams
- Utilized SQL for extracting, analyzing, and interpreting data to support strategic decision-making and revenue growth initiatives
- Provided insights to guide business recommendations and validate solution performance
- Developed system prototypes, wireframes, and workflow diagrams to enhance stakeholder understanding and improve operational design
- Promoted early feedback loops and alignment during solution design
- Designed and maintained detailed BPMN models to visualize, analyze, and streamline end-to-end business processes
- Projects: International Banking, Cheque Products Onboarding, Credit Onboarding, Vehicle Finance, Internet Banking Registration, Bank Codes Implementation, Digital Transformation Initiatives
Business Analyst
PIR2
08.2012 - 12.2013
- Actively engaged in the planning, tracking, analysis, and reporting phases of multiple telecom and retail technology projects
- Contributed to the successful execution of project deliverables by aligning timelines, resources, and objectives with business strategy
- Worked collaboratively with Project Managers, Contract Management teams, and cross-departmental stakeholders to ensure cohesive project execution
- Fostered effective communication across teams to support alignment, risk mitigation, and timely decision-making
- Delivered accurate project reports and dashboards for monitoring cost performance, resource utilization, and schedule adherence
- Applied analytical insights to support forecasting, budget tracking, and variance reporting
- Ensured adherence to internal governance standards, regulatory requirements, and organizational compliance frameworks throughout project execution
- Contributed to the achievement of project goals by enforcing quality and procedural compliance
- Assisted in developing and documenting Standard Operating Procedures (SOPs) to formalize and optimize internal processes
- Supported process standardization across project management, documentation, and reporting functions
- Created detailed Project Management Plans (PMPs), compliance documentation, charts, and visual reports to support audit-readiness and project transparency
- Ensured all documentation aligned with organizational standards and project governance requirements
- Provided administrative and technical support for data management activities, including proofreading, formatting, and the development of stakeholder-facing response packages
- Projects: Cloud-Based Point of Sale (POS) System Integration, Mobile & Tablet POS Implementation, Customizable POS User Interface Development
Software Analyst
Verifone
01.2011 - 08.2012
- Analyzed project requirements and developed workflow charts, process diagrams, and technical flow models to support solution implementation
- Applied expertise in computer systems, programming logic, and process optimization to streamline operations and improve solution delivery
- Led the setup and configuration of POS terminal parameters for high-profile clients including Nedbank, Standard Bank, Absa, and Capitec
- Conducted rigorous testing to ensure functionality, compliance, and integration with core banking systems
- Performed regular maintenance, configuration, and enhancement of software systems to support evolving client requirements
- Analyzed functional specifications and resolved complex technical issues to improve system performance and stability
- Partnered with software development teams, technical engineers, and business analysts to support the installation and customization of applications
- Coordinated installation activities and provided post-deployment support to ensure seamless client onboarding and user satisfaction
- Participated in software product assessments, conducting evaluations to determine fitness for purpose, compatibility, and alignment with business needs
- Provided feedback for improvement or adoption during the software review and approval process
- Designed comprehensive test plans, defined test data sets, and executed manual and automated testing cycles
- Documented test outcomes systematically to support traceability, quality assurance, and compliance with delivery standards
- Key Projects Delivered: Enterprise Data Network Establishment, Loyalty Program Integration
Education
Bcom - Information and Technology Management
Mancosa
01.2026
N4 - Human Resource Management
Nkangala FET College
01.2013
Matric/Grade 12 -
West Ridge High School
01.2011
Skills
- BPMN
- UML
- Process optimization
- BRD
- FRS
- Data Modelling
- Microsoft Office
- Confluence
- UI/UX
- Data Analytics
- SDLC
- Wireframing
- Analytical Skills
- Scrum Methodologies
- Agile Methodologies
- SQL
- User stories
- Microsoft Visio
- SAFe
- JIRA
- Power BI
- Requirement Gathering
- Lean six sigma
- Power automate
- Value stream mapping
Certification
API Academy:
- API Designer,
- API Product Management,
- API Security Architect
Mind Luster:
- Agile Management,
- Management Information Systems
Ui Path:
- Automation Business Analysis Concepts and Principles,
- Automation Business Analyst Associate Training,
- Automation Suite Overview,
- Business Automation Training
Coursera:
- Business analysis and process management
Skillup online:
- Business analysis basics,
- Certification of capability in business analysis (CCBA)
ACCELQ:
- Certified ACCELQ Automation Engineer
Cybrary:
- CompTIA A+
- CompTIA Cybersecurity Analyst (CySA+),
- CompTIA Network+,
- CompTIA Security+,
- Fundamentals of cybersecurity architecture,
- Introduction to IT and Cybersecurity
BSI Training Academy:
- ISO 9001: Quality Management Systems Certified
Simplilearn:
- Introduction to Cloud Computing
- Analytics Vidhya,
- Introduction to Generative AI
NOSA:
- Applying SHE Principles & Procedures,
- Introduction to SAMTRAC,
- SAMTRAC
Great Learning:
- Introduction to information Security,
- Software Testing,
- Cloud Foundations,
- Cloud Computing Architecture,
- Cloud Computing Service Models,
- IaaS for Cloud Computing,
- PaaS for Cloud Computing,
- SaaS in Cloud Computing,
- Cloud Service Providers,
- AWS For Beginners,
- Amazon Services,
- AWS Sagemaker,
- Serverless Computing,
- AWS Lambda Tutorial,
- AWS Load Balancer,
- AWS CI/CD Pipeline Tutorial,
- IAM Cloud Security,
- Microsoft Azure Application,
- Create Azure Bot
Udemy:
- Agile scrum master,
- BPMN 2.0 Master Class,
- AWS Certified Cloud Practitioner CLF-C02,
- AWS Certified Solutions Architect Associate,
- AZ-900: Microsoft Azure Fundamentals,
- Cloud Computing Fundamentals,
- PL-900 Microsoft Power Platform Fundamentals
MF Treinamentos:
- Lean Six Sigma White Belt Certification
Master of Project Academy:
- Scrum Product Owner
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Xhosa
Upper Intermediate
B2
Reference
- References available upon request
Timeline
Senior Business Solutions Analyst
Standard Bank
01.2023 - 11.2023
Business Systems Analyst
National Education Collaboration Trust
09.2017 - 09.2022
Business Analyst
Systemic Logic (Contracted under Absa)
04.2017 - 07.2017
Business Analyst
PIR2
08.2012 - 12.2013
Software Analyst
Verifone
01.2011 - 08.2012
Bcom - Information and Technology Management
Mancosa
N4 - Human Resource Management
Nkangala FET College
Matric/Grade 12 -
West Ridge High School