Thato Nengovhela

Dynamic and results-driven professional with extensive experience at Wesbank Fairlands, excelling in debt recovery and customer service. Proven track record in leading teams to exceed targets while fostering strong relationships. Skilled in negotiation and project management, I am committed to continuous improvement and delivering exceptional outcomes.

• Specialized Collection Agent, Wesbank Fairlands, 02/01/17, Present, Repossessions, Complete a special summary of the account., Validate the cancellation documents., Contact the client on a way forward., Clear the vehicle for sale or Payment arrangement with the client., Release the vehicle to the Customer Or Clear the vehicle for sale., Monitor for proceeds sale (when the vehicle is sold), Surplus referred for refund., Shortfall referred to write off., Request for closure of the Account., Close the account.
• Specialized Collections Team Leader, Wesbank Fairlands, 02/01/23, 04/01/24, Ensures customer service solutions are aligned to the operational business plan., Promotes diversity within the team., Coordinates the relevant collections or recoveries process to achieve targets within legislated and agreed deadlines., Manages Service Level Agreements and contracts with internal and external stakeholders according to the procurement policy., Ensures team processes comply with applicable regulatory and legislative requirements whilst supporting business objectives., Manages and controls costs in area of responsibility., Ensures continuous process improvement to enable effective operational processes., Ensures customer excellence through interaction with internal and external customers throughout all business activities., Monitors and reports on relevant processes, ensuring a strong feedback loop that enables effective tactical and operational decision-making., Participates in planned activities that are appropriate for own and staff development., Manages people performance in the area of responsibility., Contributes to cost efficiencies.
• Call Center Agent, Wesbank Fairlands, 10/14/15, 01/31/17, Achieves targets within legislated deadlines., Contributes to cost efficiencies., Delivers customer service through adherence to quality service standards., Ensures operational excellence through the delivery of work processes according to defined quality standards., Engages in activities for own development., Ensures that business processes comply with the applicable regulations and legislations., Analyses work and makes proactive suggestions to improve the quality of processes and customer service., Contributes to teamwork., Performs operational tasks and prepares regular reports to enable business analysis and decision making.
• Debt Collector, Pienaar Sithole and Associates, 02/01/13, 10/13/16, Achieve targets., Rehabilitate debtors., Delivers Customers service., Represents the true nature of the business and institute legal proceeding., Achieves individual and team targets.
• Minder (customer service), Smart Tech, 03/01/11, 12/31/12, Help customer with water and lights queries., Sell electricity and water., Problem solving.

0785905483, 0766178848, tnengovhela@colserve.co.za, Thato1motaung@gmail.com

• Wendy Buck, Manager, 0116495344, Aphiwe.Mayola@colserve.co.za
• Melinda Heneke, Team leader, 0116325127, mheneke1@colserve.co.za

Facilitation skills, project management skills, Microsoft office, Entrepreneurial skills and life skills, Tuque It, 2009

ID Number: 8806085152082