Thato Mpuru
Alexander
Summary
Professional hospitality worker with hands-on experience in delivering exceptional room service. Adept at maintaining high standards in guest satisfaction and adept in seamless communication with kitchen and front-of-house teams. Strong problem solver who can adapt to changing needs and ensure timely, accurate service. Proven ability to enhance guest experiences through effective teamwork and attention to detail.
Overview
5
5
years of professional experience
Work History
Room service waiter
Nova Bistro Resturant Houghton Hotel
01.2023 - 01.2026
- Accurately taking orders and confirming details to avoid mistakes. Handling guest requests professionally, especially regarding privacy. Understanding guest needs and remaining calm, even during busy periods or with difficult customers.
Till Cashier
Tops at Spar
01.2022 - 01.2023
- Accurate processing of transactions, giving change, and reconciling tills. High attention to detail to ensure balanced drawers and error-free, fast transactions.
Electrical services
Electrical Industry
01.2021 - 01.2022
- Comprises the generation, transmission, distribution, and sale of electricity to residential, commercial, and industrial users.
Education
SANDRINGHAM HIGH SCHOOL
Johannesburg01-2020
Skills
- Team work & collaboration
- Creativity
- Communication skills
- Problem solving
- Critical Thinking
- Leadership
Language
English
Tswana
Isizulu
Awards
2023 Nova Bistro restaurant, The Best Employee of the Year
Timeline
Room service waiter
Nova Bistro Resturant Houghton Hotel
01.2023 - 01.2026
Till Cashier
Tops at Spar
01.2022 - 01.2023
Electrical services
Electrical Industry
01.2021 - 01.2022
SANDRINGHAM HIGH SCHOOL