MS EXCELL
Thato Mokitimi
Johannesburg
Summary
Accomplished Hospitality professional with advanced business management expertise and drive toward competitive development. Translates ideas into actionable policies and achieves remarkable results. Cultivates collaborative environment with efficient operations and effective team dynamics using smooth problem-solving and conflict management abilities. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
6
6
Languages
Work History
Operations Manager
Mokitimi Integrated Solutions
8 2020 - Current
- Consultant for Wenzile Group, Broker for commodities
Operations Manager
Mokitimi Hospitality Enterprise Pty Ltd
03.2018 - 07.2020
- Directed business strategy, formulating, and deploying policy amendments to continuously improve operations
- Promoted company growth with profit-focused initiatives centered on updating sales, service, and accounting operations
- People management and development, Stock management, Financial Management, Recruiting, Time, and attendance management as well as IR management
National Operational Manager and Franchisee
Ilodge
09.2016 - 04.2018
- Structured and supported internal operations and outlined policies and procedures
- Planned strategies to achieve profitability, guest satisfaction, and employee retention objectives
- Evaluated opportunities for expansion and improvement to increase profits
- Audited and held teams accountable to rules and regulations for safe, consistent service
- Deployed solid budget control strategies to achieve revenue and profit targets
- Resolved employee, customer, and vendor disputes using strong mediation and problem-solving techniques
- Recruitment, staff training, mentorship and development
- Enhanced operations by targeting and addressing underperforming areas and systematic weaknesses
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste and minimize risk
- Measured operations against KPIs and proactively adjusted strategies to maintain alignment
- Upheld brand quality standards across all service levels
- Tracked trends and aligned strategies to improve business operations.
Waiter
Azimut Hotel
01.2014 - 03.2014
- Worked with kitchen crew and FOH employees to maintain seamless service
- Checked food items for quality and presentation before delivering to customers
- Followed industry standards for food handling safety and sanitation
- Kept service areas clean, stocked, and visually appealing
- Exhibited exceptional communication and teamwork skills, remaining flexible towards customer needs
- Responded to guest complaints and worked with management or kitchen staff to provide timely resolutions.
Catering Unit Manager
Olives and Plates
07.2011 - 11.2013
- Met customer delivery times by effectively coordinating schedules and supplies to fulfill orders
- Delivered consistent quality with good planning and catering management abilities
- Investigated and resolved complaints regarding food quality, service, and accommodations
- Complied with health and fire codes with strong oversight of food storage, preparation, and cleaning procedures
- Scheduled staff working hours to cover all designated shifts
- Satisfied customers and earned numerous referrals by coordinating timely customer deliveries
- Maintained high customer satisfaction with good conflict resolution skills and adequate employee coverage for expected demands
- Organized pest control, trash removal, and equipment maintenance
- Ordered and replenished stock to maintain inventory
- Oversaw special events and programs with on-site catering
- Met strict quality standards, continuously monitoring food handling and safety.
General Manager
Cool Runnings Café Melville
01.2002 - 10.2008
- Recruits, interviews, and hires team members conducts performance appraisals, takes disciplinary action, and motivates and trains
- Ensures that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are being adhered to
- Ensures that the restaurant complies with the preventative maintenance program with regard to facility, and equipment
- Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
- Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards
- Ensures complete and timely execution of corporate & local marketing programs.
Education
Advanced Professional certification - Sales and marketing
London School of Business Administration
Online01.2024
Certification - Mastering Operations and Project Management
Athena Global Education
Online02.2024
Certification - LEAN SIX SIGMA Black Belt
Six Sigma Academy Amsterdam
Online12.2023
Certification - Becoming an Entrepreneur
Massachusetts Institute of Technology
12.2022
Professional Certificate - Leadership Essentials
Rochester Institute of Technology (Edx)
Diploma - Business Administration
Alison
Online11.2022
Certification - Contract Law
Harvard University (Harvard) Online
04.2022
Certificate - Security Services Administration and Management
PSIRA -CIT Grade A Certificate
09.2023
Certificate - Business Management
YALE
Online 04.2001 -
Certificate - Business Management
MIT Sloan
04.2001 -
Certificate - Business Education
Uniathena Global Education
Webinar 04.2001 -
No Degree - Artificial Intelligence
MIT SMR
04.2001 -
No Degree - Artificial Intelligence
BRITTS IMPERIRIALUNIVERSITY COLLEGE
04.2001 -
Customer Service Management
LinkedIn Learning
Online04.2024
Skills
Microsoft Officeundefined
References
- Mr Jacque Van Staden, Cool Runnings, 083 262 0226, jacvstaden@gmail.com
- Mr Apo Frangos, Olives and Plates, 082 464 8044, info@olivesandplates.co.za
- Letters of Reference also available
Volunteer Experience
- Former chairman and Patrol CPF committee in my neighborhood
- Volunteer as a Police Reservist
Software
Power point
Word Processor
AI
Internet Navigation
Timeline
Operations Manager
Mokitimi Hospitality Enterprise Pty Ltd
03.2018 - 07.2020
National Operational Manager and Franchisee
Ilodge
09.2016 - 04.2018
Waiter
Azimut Hotel
01.2014 - 03.2014
Catering Unit Manager
Olives and Plates
07.2011 - 11.2013
General Manager
Cool Runnings Café Melville
01.2002 - 10.2008
Certificate - Business Management
YALE
04.2001 -
Certificate - Business Management
MIT Sloan
04.2001 -
Certificate - Business Education
Uniathena Global Education
04.2001 -
No Degree - Artificial Intelligence
MIT SMR
04.2001 -
No Degree - Artificial Intelligence
BRITTS IMPERIRIALUNIVERSITY COLLEGE
04.2001 -
Operations Manager
Mokitimi Integrated Solutions
8 2020 - Current
Advanced Professional certification - Sales and marketing
London School of Business Administration
Certification - Mastering Operations and Project Management
Athena Global Education
Certification - LEAN SIX SIGMA Black Belt
Six Sigma Academy Amsterdam
Certification - Becoming an Entrepreneur
Massachusetts Institute of Technology
Professional Certificate - Leadership Essentials
Rochester Institute of Technology (Edx)
Diploma - Business Administration
Alison
Certification - Contract Law
Harvard University (Harvard) Online
Certificate - Security Services Administration and Management
PSIRA -CIT Grade A Certificate
Customer Service Management
LinkedIn Learning
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