THATO MOEKOA

• Direct and supervise work of embalmers, funeral attendants, death certificate clerks, and other middle management personnel.
• Negotiate contracts for pre-arranged funeral services.
• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
• Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
• Monitor, package and tailor make sales of services, products, and merchandise according to customer specifications.
• Organize and attend presentations at community events to promote services and build community relationships
• Consult with families or friends of the deceased to

arrange funeral details, such as obituary notice

wording, casket selection, or plans for services.

• Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
• Explain goals, policies, or procedures to staff personnel.
• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
• Plan and implement changes to service offerings to meet community needs and increase funeral home revenues.
• Plan and implement sales promotions and other marketing strategies and activities for funeral home operations.
• Set marketing, sales, and other financial goals for funeral service establishments and monitor progress toward these goals.
• Complete and maintain records such as statutory-required documents, tracking documents, and product inventories.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed budget implementations, employee evaluations, and contract details.
• · Reduced errors in financial records by conducting comprehensive audits and implementing corrective measures when needed.
• · Increased team productivity with thorough training on organizational policies, procedures, and best practices.
• · Safeguarded company assets by establishing robust inventory control mechanisms significantly over time.

• Reconciling Purchase orders and invoices,also following up on payments due.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Analyzed problems and worked with teams to develop solutions.
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
• Create, maintain, and enter information into databases.
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
• Operate office equipment, such as fax machines, copiers, and phone systems and arrange for repairs when equipment malfunctions.
• Complete forms in accordance with company procedures.
• Make copies of correspondence or other printed material.
• Locate and attach appropriate files to incoming correspondence requiring replies.
• Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
• Collecting money from clients and issuing out receipts for money received using a computerized administration system.
• Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
• Strengthened client relationships by addressing concerns promptly and providing exceptional service in all interactions.
• Optimized cash flow management through diligent monitoring of accounts receivable collections and accounts payable disbursements.
• Safeguarded company assets by establishing robust inventory control mechanisms significantly over time.