Thato Mocheku
Kempton Park
Summary
Industrious sales professional with several years of experience and enterprising approach to expanding territories, enhancing efficiency and streamlining processes. Focused on strengthening customer retention with service-oriented strategies. Exceptional history of success in developing and deepening sales channels.
Overview
11
11
years of professional experience
Work History
Assistant Sales Manager
Folk Media Group
05.2023 - Current
- Developed strategies to increase sales volume and market share.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Provided leadership on special projects as needed to drive business growth objectives.
- Identified opportunities to expand existing customer base.
- Assisted with budgeting and financial planning related to departmental expenses.
- Performed competitive analysis to evaluate pricing structures of rival companies.
Sales Representative
Michelin Tyres
03.2021 - 05.2023
- B2B sales
- Organized client visits, presentations, product demonstrations and trade shows.
- Analyzed customer feedback to improve products and services.
- Provided technical support for customers using the company's products or services.
- Maintained accurate records of all sales and prospecting activities.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Collaborated with other departments such as marketing, finance, logistics.
- Identified opportunities for cross-selling additional products and services.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
Direct Sales Agent
Telesure Group Services PTY Ltd
07.2017 - 04.2020
- Identified potential customers through cold calling and networking activities.
- Developed relationships with customers to promote product awareness.
- Provided detailed information about products and services to prospects.
- Assisted in the development of marketing strategies for new products.
- Generated leads by attending trade shows, conferences, and other events.
- Maintained an up-to-date knowledge of competitors' offerings.
- Established a positive rapport with customers by providing exceptional service.
- Resolved customer complaints promptly and effectively.
- Met or exceeded monthly sales targets set by management.
Facilitator
Mpumelelo Financial Service
07.2016 - 06.2017
- Developed and implemented training programs to increase participant knowledge and understanding of relevant topics.
- Coordinated with stakeholders to ensure all expectations were met during the facilitation process.
- Conducted research into best practices related to the facilitation process.
- Arranging marketing promotion drives for the respective practice.
- Conveying telephonic and written information relating to quotes, new business, and the sales pipeline to the regional manager.
- Compliance management - adhering to set protocol in terms of legislation and record keeping.
- Managing portfolio of various corporate accounts.
- Leading campaigns and promotions for new products.
- Recognizing and managing potential risks.
- Improving process efficiencies, turnaround times, and communications between departments.
- Identifying, perusing, and delivering on new business opportunities.
- Effectively drive and deliver on key account portfolio (Portfolio management, growth, retention, and profitability).
- Providing ongoing information to key clients to maintain good relations and contact.
Direct Sales Agent
Outsurance – Youi Australia
03.2014 - 06.2016
- Develop leads by means of cold calling
- Preparation of client’s electronic contracts and the compilation of Sales reports on a weekly and monthly basis
- Establish relationships with new customers
- Maintain and grow relationships with existing customers
- Strive to improve customer satisfaction through excellent customer service
- Identify and respond to client needs
- Keep a high level of knowledge about existing products and services, and learn about new products and services as they come in
- Follow up on customer orders as necessary
- Anticipate the needs of clients and address them accordingly
Education
Some College (No Degree) - IT Diploma
PC Training & Business College
01-2012
Matric -
Norkem Park High School
01-2009
Higher Certificate in Economic Sciences -
UNISA
Skills
- CRM trends and practices
- Proficiency and knowledge of Microsoft Office
- Knowledge of telemarketing and digital marketing
- Good interpersonal and negotiation skills
- Work in cross-functional teams to understand product improvements and provide recommendations
- Project Coordination
- Competitor Analysis
- Data reporting
- Action planning
- Effective selling strategies
- Promotion development
Accomplishments
- Promoted to Assistant Sales Manager within 6 months
- Developed outreach initiative that increased sales by over 10% every sales period
- Qualified for various monthly and quarterly sales promotions winning cash and gift cards
References
References available upon request.
Timeline
Assistant Sales Manager
Folk Media Group
05.2023 - Current
Sales Representative
Michelin Tyres
03.2021 - 05.2023
Direct Sales Agent
Telesure Group Services PTY Ltd
07.2017 - 04.2020
Facilitator
Mpumelelo Financial Service
07.2016 - 06.2017
Direct Sales Agent
Outsurance – Youi Australia
03.2014 - 06.2016
Some College (No Degree) - IT Diploma
PC Training & Business College
Matric -
Norkem Park High School
Higher Certificate in Economic Sciences -
UNISA
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