Thato Maraba
Alexandra
Summary
I am very driven, dedicated, organized, fast-paced and goal-oriented individual. Efficient and responsive team player with excellent multitasking skills and ability to support multiple departments with customer service and register-handling tasks as needed. I aspire for a dynamic career within a successful, innovative company with vast growth opportunities that will enable me to utilize my skills and knowledge for the success of the organization.
Overview
11
11
years of professional experience
Work History
Estimator
JETLINE
Johannesburg
06.2025 - Current
- Prepare detailed cost estimates for various construction projects, corporate, retail and small businesses.
- Review quote project plans and specifications to ensure accuracy.
- Provision of assistance to customers.
- Utilize point of sale (POS) transactions.
- Printing.
Retail Store Manager
FILA
Johannesburg
11.2024 - 03.2025
- Managed daily operations to ensure smooth store functionality.
- Opening and closing store.
- Trained, mentored managed 4+ staff on customer service best practices.
- Oversaw inventory management to maintain optimal stock levels.
- Implemented visual merchandising standards to enhance product displays.
- Collaborated with corporate teams on promotional strategies and events.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Conducted regular staff meetings to communicate goals and updates.
- Monitored sales trends to identify opportunities for improvement.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Handled cash register transactions accurately while providing excellent customer service.
- Supervised cash drawer balances and deposits of store receipts.
- Interbranch in and out stock.
Store Manager
GENUINE BY JK
Fourways
07.2022 - 07.2024
- Managed daily store operations and ensured team alignment with company goals.
- Supervised staff performance and provided ongoing training and support.
- Implemented customer service standards to improve shopper experience.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Freight Team Associate
Aramex
Linbro Park
03.2021 - 08.2022
- Collaborated with team members to maintain safety standards.
- Sorted and organized incoming shipments for easy access.
- Sorted and organized outgoing shipments.
- Handled Valuable Goods cage.
- Maintained cleanliness and orderliness of the warehouse environment.
- Documented inventory levels using warehouse management systems.
- Ensured compliance with all safety regulations in the warehouse environment.
- Maintained accurate records of shipments, receiving documents, and invoices.
Finance Intern
Incredible Connection
Sandton
03.2018 - 10.2020
- Analyzed financial data to support decision-making processes.
- Assisted in budgeting and forecasting activities for various departments.
- Prepared financial reports and presentations for senior management review.
- Processed financial aid documents and completed basic verification of information.
- Processed credit applications.
- Administration
Store Manager
FRASERS
Bedfordview
07.2016 - 03.2018
- Managed daily store operations and ensured team alignment with company goals.
- Supervised staff performance and provided ongoing training and support.
- Maintained inventory accuracy through regular audits and stock management.
- Developed visual merchandising strategies to enhance product presentation.
- Implemented customer service standards to improve shopper experience.
- Fostered a positive work environment that encouraged teamwork and collaboration.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with safety regulations and company policies.
- Interbranch in and out stock.
Retail Supervisor
STEVE MADDEN SOUTH AFRICA
Johannesburg
02.2016 - 07.2016
- Supervised daily operations and maintained store standards for customer satisfaction.
- Trained and mentored new staff on sales techniques and product knowledge.
- Managed cash handling processes and ensured compliance with financial protocols.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Scheduled employee shifts to optimize coverage during peak business hours.
- Conducted regular team meetings to communicate updates and motivate staff engagement.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Interbranch in and out stock.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with accuracy rate.
Sales Assistant
THE BUSBY GROUP SA RETAIL (ALDO)
East Rand
02.2015 - 01.2016
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Participated in training sessions to improve product knowledge and sales techniques.
- Collaborated with team members to ensure smooth daily operations.
- Engaged with customers to build rapport and foster loyalty.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance store presentation.
- Maintained cleanliness of the sales floor area at all times.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Replenished merchandise on shelves as needed throughout the day.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Provided excellent customer service to clients in person and over the phone.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
Grade 12/Matric - English, Afrikaans, Mathematical Literacy, Life Orientation, Life Sciences, Geography, Tourism
Sandtonview Combined School
Skills
- Retail Management
- Communication
- Leadership
- Organizational
- Customer service
- Problem solving
- Attention to detail
References
- Ryan Lavery - Owner/Manager (JETLINE)
- Musa Mbatha - Area Manager (FILA) 0712593446
- Danielle - Branch Manager (JDG Incredible Connection) 0745773175
- Julia Kganyago - Shop Owner (Genuine By JK) 0844342541
- Linda Ncube- Area Manager (ALDO) 0115552300
- Nicole Thomas - Senior Manager (STEVE MADDEN/FRASERS) 0783252270
Languages
Afrikaans
Beginner
A1
English
Advanced (C1)
C1
Setswana
Intermediate (B1)
B1
zulu
Beginner (A1)
A1
Timeline
Estimator
JETLINE
06.2025 - Current
Retail Store Manager
FILA
11.2024 - 03.2025
Store Manager
GENUINE BY JK
07.2022 - 07.2024
Freight Team Associate
Aramex
03.2021 - 08.2022
Finance Intern
Incredible Connection
03.2018 - 10.2020
Store Manager
FRASERS
07.2016 - 03.2018
Retail Supervisor
STEVE MADDEN SOUTH AFRICA
02.2016 - 07.2016
Sales Assistant
THE BUSBY GROUP SA RETAIL (ALDO)
02.2015 - 01.2016
Grade 12/Matric - English, Afrikaans, Mathematical Literacy, Life Orientation, Life Sciences, Geography, Tourism
Sandtonview Combined School