Thato Maponyane
mindalore,GP
Summary
Dynamic Customer Service Representative with a proven track record at Nimble Group, excelling in problem-solving and communication. Enhanced service delivery efficiency through collaboration and training initiatives, while adeptly managing customer accounts and resolving complex inquiries. Recognized for adaptability and critical thinking, driving customer satisfaction and operational excellence.
Overview
5
5
Languages
2
2
Certifications
9
9
years of professional experience
Work History
Customer Service Representative
Nimble Group
11.2023 - 03.2026
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Managed customer accounts, updating information and facilitating smooth transaction processes.
- Product knowledge and offering information about the products and services the company is rendering. Handling and solving customer complaints, service issues, billing disputes, processing orders, applications and requests.
- help resolving queries, utilizing excellent communication and problem-solving skills, responding to customer queries via mail, phone and email.
- Resolved customer queries through effective communication, utilizing problem-solving skills via mail, phone, and email.
- Provided product knowledge and information on services, addressing customer complaints, service issues, billing disputes, and processing orders and applications.
- Tracked customer interactions, transactions, and complaints to ensure accurate records and follow-up.
- Assisted in developing training materials for new hires, fostering a knowledgeable team environment.
- Weekly and monthly training adhered to policy amendments and new product onboarding
Assistant Community Development Practitioner
Department Of Social Development
04.2021 - 09.2023
- Supporting Community Development Initiatives: assist in the implementation and execution of various community development projects and programs aimed at improving the quality of life for community members.
- Facilitated case management for at-risk individuals, ensuring access to essential social services.
- Developed individualized support plans in collaboration with clients and interdisciplinary teams.
- Conducted assessments to determine eligibility for various social assistance programs.
- Implemented community development projects to improve quality of life for residents.
- Gathered, organized, and maintained data related to community development activities to support program management. Facilitating Access to Essential Resources: help community members access Collaborated with government departments (e.g., Home Affairs, SASSA) to address citizen inquiries and concerns, facilitating effective communication and resolution.
Production Coordinator
PharmaQ
03.2017 - 03.2021
- Coordinated production schedules to enhance workflow efficiency across multiple teams, ensuring timely completion of projects.
- Collaborated with cross-functional teams to resolve production issues and minimize downtime.
- Contributing to Efficient Production Processes: contributed to the overall efficiency of the production processes. This might involve identifying opportunities for improvement, minimizing downtime, and adhering to production schedules to meet output targets.
- Managed inventory levels, ensuring timely availability of materials for production processes.
- Ensuring Product Quality: played a key role in maintaining product quality by performing meticulous tasks such as labeling, capping, filling, and packing.
- Operating Production Line Equipment: responsible for operating machinery and equipment on the production line.
- Contributed to efficient production processes by identifying improvement opportunities, minimizing downtime, and adhering to production schedules to meet output targets.
Education
Linkedin Learning - Become A Data Analyst
Learning Path
Ridgeway, South Africa 04.2001 -
Linkedin Learning - Become A Software Developer
Learning Path
Ridgeway, South Africa 04.2001 -
Skills
Customer service
Communication
Active listening
Interpersonal relationship
Team collaboration
Critical thinking
Analytical thinking
Adaptability
Time Management
REFERENCES
Nimble Group
Moiponi Nkabende
063 929 3091
Department of Social Development
Johannes Mofokeng
083 585 7308
Pharma Q
Belind / Nontobeko
011 247 1600
Certification
Become a Data Anylst
Timeline
Customer Service Representative
Nimble Group
11.2023 - 03.2026
Assistant Community Development Practitioner
Department Of Social Development
04.2021 - 09.2023
Production Coordinator
PharmaQ
03.2017 - 03.2021
Linkedin Learning - Become A Data Analyst
Learning Path
04.2001 -
Linkedin Learning - Become A Software Developer
Learning Path
04.2001 -
Desk Jocky
i compose and play music at special events in my spare time