THATO LEBALLO
Maseru
Summary
Highly motivated Project Manager with 10+ years of experience in project management, process improvement, and team leadership. Proven ability to leverage Agile methodologies (SAFe Agilist) to optimize workflows, streamline operations, and achieve efficiency gains. Strong analytical skills with a deep understanding of financial data to ensure adherence to budgets and cost-effectiveness. Experience managing back-office operations and fostering a culture of continuous improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Agile Portfolio Analyst
Standard Lesotho Bank
Maseru, Lesotho
04.2022 - Current
- Service the client domain by analyzing requirements; Align Facilitate and steer discovery/inception workshops to create a shared understanding of user needs (user stories) and the potential technology solution required to deliver to these needs
- Planning of the Product and Sprint Backlog; participation in iterative meetings (product backlog grooming, planning meeting, daily stand up, review meeting and retrospective) and working ahead of the team to get clarity on some requirements before the next iteration
- Management of the Product and Sprint Backlog Manage the backlog for the feature teams, accounting for the identification of activities needed to fulfill each item in the backlog, outlining and prioritizing these before the next sprint, identifying missing requirements and or blocked stories and clarifying any ambiguity ensuring requirements are fully understood.
- Establish controls, standards, and processes to align requirements with business value. Ensure that all stakeholders comprehend and agree with the desired requirements, while adhering to sound risk management practices and Group Technology and Operations minimum standards within the agile/project team.
Projects Administrator
Standard Lesotho Bank
Maseru
06.2017
- Follow and entrench Business Increment planning and Deliver to Business Increment in an agile manner
- Decrease backlog rollovers and still-born initiatives by executing in small iteration cycles and realizing continuous improvement based on retrospectives
- Facilitate scrum events; Sprint planning, weekly and daily Stand-up meetings, Sprint reviews, Sprint Retrospectives, Product Owner Synchronization, scrum of scrums
- Formulate cross-functional execution teams
- Ease agility penetration within the broader organization by guiding every delivery team on Agility
- Report on features/initiatives, risks and issues based on delivery cycles using Kanban boards and JIRA.
Bancassurance Functional Lead; Core Banking Project
Standard Lesotho Bank
05.2017
- Accountable for delivery of Bancassurance setup and general functionality supplied by the Core Banking project
- Ensure that requirements by Business have been clearly and fully defined, the delivered solution is in line with the requirement defined and that the solution will meet Business needs
- Provide input to the Bancassurance set up and solution documents and the sign off in these areas to confirm that what has been documented is in line with the business requirements
- Ensure execution of activities as per plan
- Ensure 100% policies are migrated to the SKI platform
- State data migration rules
- Ensure the successful migration of customer and account level data
- Prepare data migration reconciliation and present to Business and to EXCO
- Scope and support simulations
- Provide input into processes and procedures
- Support User Acceptance Testing activities
- Participate in process reviews and alignment
- Ensure successful integration of all systems impacting Business operations.
Bancassurance Sales Consultant
Standard Lesotho Bank
01.2013
- Attend to insurance queries/concerns for all walk-in and telephone customers
- Provide accurate administration and timely support for all Bancassurance policies, routine and operational issues
- Support business units by providing pre and after-sales service to both internal and external customers
- Attend/respond to customer correspondences/letters/queries on any administrative issues
- Update accounting MIS on a weekly basis
- Acknowledging receipt of insurance claim applications on an individual basis to the submitting point (Branch/Executive Banking, VAF and Home loans department)
- Capturing details of the policies in the system
- Quarterly Branch Visits and internal stakeholders
- Train branches and internal stakeholders on new and existing insurance products
- Request renewal lists from insurance brokers and confirm bank interest
- Submission of insurance premiums on behalf of customers.
Claims and Accounts Officer
Lesotho National Life Assurance Company
01.2005 - 01.2013
- Provide advisory services to support essential business functions
- Receive and handle claims
- Collect premiums
- Assess and analyze claims to determine liability
- Process claims and payments
- Cash Book reconciliation (ACCPAC)
- Capture Cash Book Transactions in ACCPAC system
- Receive cash and Banking.
Taxation and Journals Officer
Imperial Fleet Services
01.2002 - 01.2005
- Manage Accounts Journals in Willow System
- Issue Journal Codes via Willow system
- Handle Income Tax; Fringe Benefit Tax and P.A.Y.E (payment & filing of tax returns)
- Capture journal entries and in willow system.
Accounts Clerk
Kobeli Business Services
01.2001 - 01.2002
- Debt collection
- Receiving cash and Banking
- Generating and actioning accounting Reports
- Preparing customer invoices
- Placing of Orders to suppliers.
Education
Bachelor of Commerce in Project Management -
MANCOSA
Short course - Agile Project Management - undefined
University of Cape town
SAFe Scrum Master - undefined
Certified SAFe for Agilist - undefined
IISA Programme In Life Insurance - undefined
University of South Africa (Insurance Institute of South Africa-IISA)
IISA Introductory Programme in Life Insurance - undefined
University of South Africa (Insurance Institute of South Africa-IISA)
IISA Short Course in Elements of Life Insurance - undefined
University of South Africa (Insurance Institute of South Africa-IISA)
Diploma in Business Studies - undefined
Lerotholi Polytechnic (MASERU, LESOTHO)
Cambridge Overseas School Certificate (C.O.S.C) - undefined
ST. Joseph's High School
Skills
- Business Management
- Agile Project Management
- Presentation Skills
- Business Etiquette
- Computer proficiency
- Time management
- Confidentiality and excellent work ethics
- Account management
- Quotes and sales
- Renewal retention
- Objection handling
- Data entry
- Consultative customer service
- Client needs analysis
- Claims reporting systems
- Property insurance
- Insurance sales
- Risk mitigation
- Financial needs analysis
- Quote information
- Policy renewals
- Business planning
Websites
Certification
- University of Cape town Short course - Agile Project Management - September 2021
- SAFe Scrum Master - October 2020
- Certified SAFe for Agilist - November 2019
REFERENCES
- Mr. Mope Lephoto, Manager, Digital & eCommerce, Standard Lesotho Bank, +266 22212077
- Mr. Ntsane Lesenyeho, Manager procurement, Standard Lesotho Bank, +266 22212077, +266 59593956
- Ms. Ntsoaki Litaba, Alliance Insurance, +266 22322357, +277 0824350606
Timeline
Agile Portfolio Analyst
Standard Lesotho Bank
04.2022 - Current
Projects Administrator
Standard Lesotho Bank
06.2017
Bancassurance Functional Lead; Core Banking Project
Standard Lesotho Bank
05.2017
Bancassurance Sales Consultant
Standard Lesotho Bank
01.2013
Claims and Accounts Officer
Lesotho National Life Assurance Company
01.2005 - 01.2013
Taxation and Journals Officer
Imperial Fleet Services
01.2002 - 01.2005
Accounts Clerk
Kobeli Business Services
01.2001 - 01.2002
Bachelor of Commerce in Project Management -
MANCOSA
Short course - Agile Project Management - undefined
University of Cape town
SAFe Scrum Master - undefined
Certified SAFe for Agilist - undefined
IISA Programme In Life Insurance - undefined
University of South Africa (Insurance Institute of South Africa-IISA)
IISA Introductory Programme in Life Insurance - undefined
University of South Africa (Insurance Institute of South Africa-IISA)
IISA Short Course in Elements of Life Insurance - undefined
University of South Africa (Insurance Institute of South Africa-IISA)
Diploma in Business Studies - undefined
Lerotholi Polytechnic (MASERU, LESOTHO)
Cambridge Overseas School Certificate (C.O.S.C) - undefined
ST. Joseph's High School
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