Thato Hlanyane
Operations Manager At NEWS RAND BUSINESS ENTERPRISE
Nigel
Summary
Dynamic Operations Manager with a proven track record at NEWS RAND BUSINESS ENTERPRISE, excelling in operations management and problem-solving. Spearheaded process improvements and staff management, significantly enhancing customer satisfaction. Skilled in developing financial systems and managing sensitive data, demonstrating a strong blend of analytical and interpersonal skills.
Seasoned Operations Manager and talented leader with NEWS RAND BUSINESS ENTERPRISE years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Operations Manager
NEWS RAND BUSINESS ENTERPRISE
01.2022 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- developed an effective finance system to regulate all invoices, statements and financial transactions of the company.
Administrator
Petoskey Merchants
01.2018 - 01.2021
- Managed sensitive data with utmost discretion, ensuring compliance with all confidentiality standards.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Maintained personnel records and updated internal databases to support document management.
Education
Bachelor's of Commerce in Strategic Management - Strategic Management
IIE Varsity College
Waterfall Midrand 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
Timeline
Operations Manager
NEWS RAND BUSINESS ENTERPRISE
01.2022 - Current
Administrator
Petoskey Merchants
01.2018 - 01.2021
Bachelor's of Commerce in Strategic Management - Strategic Management
IIE Varsity College
04.2001 -
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