THATO DOLLY SETHOLE
Lebowakgomo
Summary
Dynamic sales professional with a track record of exceeding sales targets at Metropolitan Life through consultative selling and effective communication. Expertise in customer relationship management and lead conversion strategies. Proven ability to build client loyalty and deliver exceptional service, resulting in a strong client portfolio and recognition for outstanding performance.
Overview
9
9
years of professional experience
Work History
Sales Person
Metropolitan Life and SanlamSky
Lebowakgomo
01.2023 - Current
- Engaged customers to understand their needs and recommend appropriate insurance solutions.
- Surpassed monthly sales targets consistently through effective sales techniques.
- Generated leads and built client relationships, resulting in increased sales of life insurance and financial products.
- Conducted presentations to potential clients, highlighting the benefits of chosen plans.
- Educated clients on various insurance products and services offered by the company.
- Expanded client portfolio through strategic follow-up initiatives, enhancing retention and satisfaction.
- Collaborated with team members to exceed sales targets and elevate customer satisfaction.
- Cultivated a loyal client base through proactive follow-ups and superior service experiences.
- Provided ongoing customer support and advisory services post-sale to enhance client satisfaction.
- Maintained up-to-date knowledge of industry trends and regulatory changes affecting insurance.
- Utilized CRM software to track client interactions and manage follow-up communications.
- Migrated clients from Metropolitan Life to Sanlamsky, minimizing policy lapse rates.
- Received recognition for exceptional customer service and extensive product knowledge from branch manager.
- Developed strong relationships with clients to foster loyalty and repeat business.
- Resolved customer complaints promptly and efficiently.
Assistant Store Manager
Rage ltd pty
Lebowakgomo
01.2017 - 10.2019
- Supervised daily store operations and managed staff schedules.
- Trained new employees on customer service standards and product knowledge.
- Monitored inventory levels and organized restocking procedures.
- Assisted in visual merchandising to enhance store presentation and appeal.
- Implemented promotional displays to boost product visibility and engagement.
Education
Higher Certificate - Economics and Management Science
University of South Africa
Johannesburg 05-2024
Bachelor of Business Management - Business Economics
University of South Africa
Johannesburg 05-2026
Some College (No Degree) - Commercial
Chueuekgolo High School
Limpopo Skills
- Sales expertise
- Sales techniques
- Lead conversion strategies
- Closing techniques
- Consultative selling
- Sales presentations
- Presentation skills
- Sales software proficiency
- Client relationship management
- Customer service
- Customer care
- Negotiation
- Effective communication
- Team collaboration
- Problem solving
- Product knowledge
- Sales techniques
Languages
English
Intermediate (B1)
B1
Accomplishments
- Top performer awards-2025
Timeline
Sales Person
Metropolitan Life and SanlamSky
01.2023 - Current
Assistant Store Manager
Rage ltd pty
01.2017 - 10.2019
Higher Certificate - Economics and Management Science
University of South Africa
Bachelor of Business Management - Business Economics
University of South Africa
Some College (No Degree) - Commercial
Chueuekgolo High School