Thapelo Labius Dichabeng
Receptionist /Front Desk Supervisor
Rustenburg
Summary
Thapelo is young and energetic person who puts in 100% effort and determination in everything I do. I can work well individually and in a team participation. I am solution driven and also very innovative and creative. Always eager to learn and to assist when required or needed.
Professional with solid experience in front desk & shop management, prepared to oversee operations and drive results. Strong focus on team collaboration and adaptability to meet changing demands. Skilled in inventory control, staff supervision, and safety compliance. Reliable leader who prioritizes efficiency and productivity.
Overview
6
6
years of professional experience
1
1
Language
Work History
Shop Supervisor
The Kingdom Resort
09.2024 - Current
- Streamlined operations through effective employee scheduling and task delegation.
- Assisted in visual merchandising efforts, creating appealing displays that showcased products effectively.
- Checked incoming orders and organized new stock.
- Trained other employees on how to operate scanners for inventory counts.
- Resolved conflicts between team members swiftly to maintain a harmonious work environment conducive to productivity.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Collaborated with upper management to establish goals and objectives for the store''s performance.
- Maintained a clean and organized shop floor, promoting an inviting atmosphere for customers.
- Developed strong team dynamics, fostering a positive work environment for all staff members.
- Enhanced customer satisfaction by ensuring prompt resolution of complaints and inquiries.
Receptionist
The Kingdom Resort
05.2024 - 08.2024
- 4 Months Contract
Receptionist / Night Auditor / Duty Manager
City Lodge Hotels – Road Lodge Potchefstroom & City Lodge Lynnwood
12.2019 - 04.2024
- To undertake all Reception / Night Audit and Duty Manager functions/ responsibilities and other duties as required by Senior Management.
- To welcome, register and check in guests on arrival.
- Answer telephones and deal with queries and requests.
- To take reservations and sell rooms and complete various aspects of front office administration as directed /required.
- Attending to Guest Queries, Complains and Compliments.
- Ordering chemicals and stock for the restaurant.
- Mid Month & Month End stock counting and Capturing
- Housekeeping & Restaurant Management.
- Capture and Update EFT & Internet/PayGate payments.
- Attend to Debtors, Hanging Account & other house accounts.
- Minimal exposure to ACCPAC system:- Capturing Invoices, Updating Batches
- To ensure that courteous and efficient service is provided to guests and suppliers in line with the Company's vision, values and fundamentals.
Education
Tourism Management Graduation -
Orbit Tvet College
01.2013
National Senior Certificate - undefined
Matlhare Mokautu High
01.2010
Skills
Strong verbal and written communication
Strong organizational skills
Awareness of occupational safety standards
Skilled in both automatic and manual driving
Skilled in Office applications and email management
Math skills
Stock control
Invoicing
Customer service
Customer engagement
POS systems
Point of sale systems
Teamwork
Problem-solving
Time management
Timeline
Shop Supervisor
The Kingdom Resort
09.2024 - Current
Receptionist
The Kingdom Resort
05.2024 - 08.2024
Receptionist / Night Auditor / Duty Manager
City Lodge Hotels – Road Lodge Potchefstroom & City Lodge Lynnwood
12.2019 - 04.2024
National Senior Certificate - undefined
Matlhare Mokautu High
Tourism Management Graduation -
Orbit Tvet College