THAPELO PITSI MALEPE
Admin Consultant
Lotus gardens
Summary
I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. As a graduate with a four years' degree of Bachelor of Commerce (Business Management). I am energetic and outgoing with an innovative and detail-oriented mindset. Reliable, punctual and hardworking with a particular to multitask in a fast-paced and team-oriented environment
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
Work History
UIF Administration Agent
Alteram Solutions
02.2023 - Current
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Contact Center Agent
Alteram Solutions
9 2021 - 1 2023
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Administrative Assistant
Makgone General Construction
01.2019 - 12.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
Grade 12 -
ST THOMAS COMBINED SCHOOL
BACHELOR OF COMMERCE - undefined
UNIVERSITY OF LIMPOPO
09.2021 - 01.2023
Skills
Knowledge of DCE-CRM system
Proficient in MS Word
Proficient in Excel
Proficient in PowerPoint
Energetic
Enthusiastic
Goal Oriented
Organized
Self-motivated
Excellent analytical problem solving
Personal Information
Full Names: Thapelo Pitsi Malepe
Gender: Male
Nationality: South African
Alternative Number: 083 940 2937
Languages: English (1st Language) Sepedi (2nd Language)
Driver's License: Code 10
References
- Ms. Mapaseka Montsho (Team Leader), Alteram Solutions, mapaseka.montsho@alteman.co.za, 0834854187
- Ms. Jessica Thabethe (Team Leader) , Alteram Solutions, jessica.thabethe@alteram.co.za, 0632801771
- Mr. Velly Mmoyane (Manager) , Makgone General Construction, makgone2014@gmail.com, 072262161
Timeline
UIF Administration Agent
Alteram Solutions
02.2023 - Current
BACHELOR OF COMMERCE - undefined
UNIVERSITY OF LIMPOPO
09.2021 - 01.2023
Office Administrative Assistant
Makgone General Construction
01.2019 - 12.2020
Contact Center Agent
Alteram Solutions
9 2021 - 1 2023
Grade 12 -
ST THOMAS COMBINED SCHOOL
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