Thapelo Mpaketsane
Germiston
Summary
Dynamic Store Manager with a proven track record at Sneaker Factory, excelling in customer service and inventory management. Skilled in problem-solving and team leadership, I foster positive customer relations and enhance employee performance, driving operational success and ensuring a seamless shopping experience.
Overview
8
8
years of professional experience
Work History
Store Manager
Sneaker Factory(tfg)
10.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Admin Controler
Sportscene(tfg)
07.2017 - 10.2021
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Prepared balance sheets, cash flow reports and income statements.
- Managed payroll data entry and processing for 6 employees to comply with predetermined company guidelines.
- Provided treasury and cash management by overseeing reconciliation of banking activity, credit card processing, and sales tax returns.
Education
Lekentle Secondary School
Polokwane, South AfricaBachelor of Administration - Public Administration
University of Limpopo
Polokwane, South Africa04-2015
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Team leadership and coaching
- Inventory management
Additional Information
Reference
Godfrey manaso : Area manager (sneaker factory)
0734954262 /0605793676
Vinolia mabokwane : Area manager and store manager sportscene
0839596761
Languages
English
Intermediate (B1)
sepedi
Advanced (C1)
Timeline
Store Manager
Sneaker Factory(tfg)
10.2021 - Current
Admin Controler
Sportscene(tfg)
07.2017 - 10.2021
Lekentle Secondary School
Bachelor of Administration - Public Administration
University of Limpopo
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