Travel and Culture
Thapelo Motsoeneng
Applications Engineer
Summary
Sales engineering professional with track record of driving technical sales success through effective solutions and client engagement. Proven ability to deliver results through team collaboration and adaptable strategies that meet evolving business needs. Known for technical proficiency and reliable, results-oriented approach.
Overview
5
5
years of professional experience
21
21
years of post-secondary education
3
3
Certifications
Work History
CSSC Application Engineer, Back Office
Grundfos Africa
02.2022 - Current
- Reviewing and calculating customer quotations to provide the correct product to suits customers need in terms of quality, price and delivery.
- Providing pre-sales and post technical assistance and product education to distributors/end-users
- Playing a crucial role in successful project completion by contributing technical expertise at all stages of development and after service.
- Visiting clients to determine feasibility, analyze requirements and provide solution suggestions.
- Provided exceptional customer support, addressing client concerns and providing timely resolutions to technical issues and complaints.
- Boosted sales revenue by identifying and pursuing potential customers for company products.
- Educated clients on proper use of products through hands-on training/online sessions, enhancing overall customer product and application knowledge.
- Worked closely with sales engineers in terms of product sizing/selection, quoting and ordering to product delivery.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
- Established strong working relationships with key stakeholders across different departments – from end-users, distributors to senior management ensuring smooth communication channels during project execution and sales deals.
Technical Sales Representative, Back Office
Grundfos Africa
04.2020 - 01.2022
- Using database systems and technology to deliver great customer service.
- Obtaining, evaluating relevant information to handle product and service enquiries.
- Processing CRM quotations within set customer SLAs
- Handling and resolving customer complaints first time.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
Education
Bachelor of Technology (BTech) - Chemical Engineering
University of Johannesburg
Johannesburg, South Africa 01.2016 - 01.2018
Entrepreneurial Studies - Business Administration
Wits Business School
Braamfontein 04.2001 - 01.2018
National Diploma - Chemical Engineering
University of Johannesburg
01.2011 - 01.2013
Skills
CRM tools usage and Customer Relationship Management
Technical sales and product expertise
Organization skills
Customer and sales support
Cold calling
Strong technical acumen
Application engineering
Teamwork and collaboration
Sales funnel management
Problem-solving abilities
Account management
Presentation skills
Personal Information
Driving License: C1
Accomplishments
- Collaborated with team of engineers and consultants in the development of pumps and controls of UCB Mungo - Refrigeration Plant for a client.
Certification
Pumps Hydraulics
Interests
Documentaries, sports and music
Timeline
CSSC Application Engineer, Back Office
Grundfos Africa
02.2022 - Current
Technical Sales Representative, Back Office
Grundfos Africa
04.2020 - 01.2022
Bachelor of Technology (BTech) - Chemical Engineering
University of Johannesburg
01.2016 - 01.2018
National Diploma - Chemical Engineering
University of Johannesburg
01.2011 - 01.2013
Entrepreneurial Studies - Business Administration
Wits Business School
04.2001 - 01.2018
Similar Profiles
Niren RohanlalNiren Rohanlal
Senior Regional Product & Solution Manager – IMEA at Grundfos, South Africa (Pty) LtdSenior Regional Product & Solution Manager – IMEA at Grundfos, South Africa (Pty) Ltd
Niren RohanlalNiren Rohanlal
Senior Regional Product and Solution Manager at Grundfos, South Africa (Pty) LtdSenior Regional Product and Solution Manager at Grundfos, South Africa (Pty) Ltd
Suhenda HendaSuhenda Henda
Finance Controller at PT. Grundfos Pompa - Grundfos Group DenmarkFinance Controller at PT. Grundfos Pompa - Grundfos Group Denmark
Shubham KhelkarShubham Khelkar
<ul><li>I am working as a Full Stack Developer(Angular + JAVA). As a Full Stack Developer, I specialize in designing, developing and maintaining web applications using Angular for front-end development and JAVA (Spring Boot, Microservices) for back-end service. My role involves collaborating with cross Functional teams to build scalable, high performance solutions that meet business requirements. Key Responsibilities: 1. Developing & maintaining responsive web applications using Angular. 2. Building robust back end services and APIs using JAVA, Spring Boot, Microservices. 3. Implementing RESTFUL services and integrating with front end. 4. Collaborating with UI/UX designers to enhance user interface and experience. 5. Writing clean, efficient, and maintainable code following best practices. 6. Ensuring application, performance optimization and security best practices. 6. Troubleshooting and debugging issues to ensure high quality software delivery.</li></ul> at Cerillion Technologies<ul><li>I am working as a Full Stack Developer(Angular + JAVA). As a Full Stack Developer, I specialize in designing, developing and maintaining web applications using Angular for front-end development and JAVA (Spring Boot, Microservices) for back-end service. My role involves collaborating with cross Functional teams to build scalable, high performance solutions that meet business requirements. Key Responsibilities: 1. Developing & maintaining responsive web applications using Angular. 2. Building robust back end services and APIs using JAVA, Spring Boot, Microservices. 3. Implementing RESTFUL services and integrating with front end. 4. Collaborating with UI/UX designers to enhance user interface and experience. 5. Writing clean, efficient, and maintainable code following best practices. 6. Ensuring application, performance optimization and security best practices. 6. Troubleshooting and debugging issues to ensure high quality software delivery.</li></ul> at Cerillion Technologies
WESLEY C. MILLERWESLEY C. MILLER
Tier 1 Back Office Service Engineer at Medispec Ltd.Tier 1 Back Office Service Engineer at Medispec Ltd.