Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Thapelo Mongwe

Thapelo Mongwe

Customer Care Clerk And Front Counter Clerk
Gauteng

Summary

Detail-oriented professional with experience at Tarsus Distribution, excelling in customer care and order processing. Proven ability to maintain confidentiality while effectively managing multiple tasks. Strong organizational skills and a collaborative mindset contribute to achieving high customer satisfaction and operational efficiency. Committed to quality assurance and continuous improvement in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Front Counter Clerk

Vericon Outsourcing
01.2017 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Addressed guest complaints and resolved issues to promote satisfaction.
  • Organized files and completed paperwork for each service action.
  • Improved customer satisfaction by providing efficient and friendly service at the front counter.

Customer Care Clerk

Tarsus Distribution
11.2024 - 02.2025
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Enhanced team morale, organizing staff events and fostering positive work environment.

Education

BCom In Accounting - Incomplete

University of Venda
Limpopo
01.2012

Grade 12 - Commercial Subjects

Marumofase Secondary School
Limpopo
01.2006

Skills

Microsoft word, Excel ,PowerPoint and emailing

References

  • Mr Andrew Brown(collections manager)
  • 011 351 1011
  • 078 456 0745
  • Mr Junior Nkuna(service manager)
  • 011 351 2384
  • 081 242 8183

Timeline

Customer Care Clerk

Tarsus Distribution
11.2024 - 02.2025

Front Counter Clerk

Vericon Outsourcing
01.2017 - Current

BCom In Accounting - Incomplete

University of Venda

Grade 12 - Commercial Subjects

Marumofase Secondary School

Similar Profiles

CREATE PROFILE
Thapelo MongweCustomer Care Clerk And Front Counter Clerk