Worning with people and giving satisfactory customer service and learning even more marketing techniques
Thapelo Mokgatle
Field Service Executive
Pretoria,GP
Summary
Dynamic professional with over 9 years of experience in field service and product marketing. Skilled in conducting indoor and outdoor activations, enhancing customer satisfaction, and training teams. Committed to delivering effective solutions that drive operational efficiency and sales growth.
Overview
10
10
years of professional experience
Work History
Field Service Executive
Freewheel Trade and Invest
07.2016 - 04.2026
- Implemented on-site technical solutions to enhance customer satisfaction and service efficiency.
- Conducted regular maintenance and inspections, ensuring optimal performance of equipment and systems.
- Collaborated with cross-functional teams to streamline processes, improving response times to service requests.
- Trained junior staff on troubleshooting best practices and customer engagement techniques, enhancing team capability.
- performed store visits in the North West region for products merchandising,shelve space negotiations, pricing to maximise sales and give product exposure and returns bookings.
- Executed indoor and outdoor activations for product promotions, increasing brand awareness and customer engagement.
Education
I.T - Information Technology
Educon Business And Computer College
Pretoria, South Africa 04.2001 -
Skills
Technical solutions
Technical support
Troubleshooting techniques
Service delivery optimization
Sales
Product training
Customer satisfaction
Promotional activations
Interests
Timeline
Field Service Executive
Freewheel Trade and Invest
07.2016 - 04.2026
I.T - Information Technology
Educon Business And Computer College
04.2001 -