MicroSort Word
Thapelo Vincent Masha
Sales Asisstent
Summary
Accomplished Sales Assistant with a proven track record at Cape Union Mart, enhancing customer satisfaction and boosting sales through expert customer service and product knowledge. Skilled in visual merchandising and complex problem-solving, demonstrated a knack for fostering positive relationships and efficiently resolving customer inquiries, contributing significantly to business operations and team performance.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Part Time Permanent Sales Assistant
Cape Union Mart
07.2022 - 11.2023
- Greeted guests in with friendliness and professionalism.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
Sales Assistant
PnA
11.2019 - 07.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed transactions accurately while maintaining a high level of customer service.
Education
No Degree - Marketing Management And Research
Ekurhuleni East TVET College
Springs, South AfricaHigh School Diploma -
Phulong SecodarySchool
Kwa-Thema, Springs12.2017
Skills
- Complex Problem-Solving
- Processing payments
- Display building
- Visual Merchandising
- Cash Handling
- Customer Needs Assessment
- Point of sale operation
- Product Merchandising
- Customer Service
- Product Knowledge
Accomplishments
- Achieved Top Sales by completing and exceeding my Monthly Sales Target with accuracy and efficiency.
Additional Information
Date Of Birth : 11 April 1999
Software
MicroSort Excel
MicroSoft PowerPoint
Timeline
Part Time Permanent Sales Assistant
Cape Union Mart
07.2022 - 11.2023
Sales Assistant
PnA
11.2019 - 07.2022
No Degree - Marketing Management And Research
Ekurhuleni East TVET College
High School Diploma -
Phulong SecodarySchool
Similar Profiles
Zikhona SonjicaZikhona Sonjica
Buyer’s Assistant at Cape Union MartBuyer’s Assistant at Cape Union Mart
AUDREY NKADIMENGAUDREY NKADIMENG
Functional System Analyst ERP at Cape Union Mart InternationalFunctional System Analyst ERP at Cape Union Mart International
Xolani NtamoXolani Ntamo
Store Leader / Area Manager 2IC at Cape Union MartStore Leader / Area Manager 2IC at Cape Union Mart