Thapelo Madlebe
Gauteng, Lion Pride
Summary
I am an Information Technology Graduate who is a diligence self-motivated worker, energetic, systematic, and methodical and goal orientated with a passion for computers. Deciding to expand my knowledge in the IT industry, I started my sales career in 2009. Working at Incredible Connection has given me the opportunity to discover the latest computer technology, as well as attending numerous retailing skills courses and advanced sales training. I have also gained excellent exposure concerning corporate client sales and with gaining all that experience I have increased my self-worth in the corporate industry. I have also expended my experience in dealing with human beings by joining Virgin Active which also helped to improve my people skills and how human mind works. I have also gain most important rule of all how to take of all your client with experience I have gained at virgin active it has also thought me benefits of being a hard worker and always meet company needs Dealing with clients has also given me proficient exposure to excellent people skills. With the nature of different projects I am comfortable to work competently both independently, in team environments and under pressure without being supervised at all the time. I am a quick learner and keen to learn new skills and methodologies to achieve the leading edge in becoming an IT professional. An interview with me will convince you of my abilities, strong communication skills and analytical mind.
Overview
17
17
years of professional experience
Work History
Part-time Technical
MC & P technicians
01.2018 - Current
- Technical support, Software upgrades.
- Components upgrading.
- Hardware Components & maintenance of computers and printers (Dell, HP, Acer, Lenovo, Intel).
- Apple Mac Knowledge.
- Windows reloading and OS reloading.
- Antivirus removal.
Sales Consultant / Sales Manager
Virgin Active Little Falls and Broadacres Fourways
Gauteng
03.2017 - 10.2025
- Qualified leads to establish a strong sales pipeline for the club.
- Scheduled face-to-face appointments with potential members and corporate clients.
- Developed member networks and relationships with new and existing members.
- Conducted thorough needs analysis to advise potential members on club offerings.
- Analyzed market demographics to customize communication strategies for target audience.
- Executed administrative tasks for onboarding new members and processing sale-related documents.
- Achieved monthly KPIs set by business, providing daily updates on club performance.
- Recruited qualified candidates based on specific requirements.
- Built exceptional customer satisfaction by delivering friendly service.
- Achieved company targets by implementing successful sales strategies.
- Listened intently to customers to identify upselling opportunities.
- Secured new clients through targeted prospecting and networking.
Sales Consultant (Specialist in Photographer and Technical assistance)
Dion Wired
08.2017 - 08.2018
- Meeting Sale Targets, Customer service.
- Selling in Different Departments in the store.
- Merchandising allocated department (Photographer).
- Empowering product knowledge by attending training the company Providing.
- Daily High Risk counts per Department.
- Meeting customer needs and problem solving on daily basics.
- Assisting Customers with technical queries and support.
- Software installing and updating.
Sales Executive / Hardware specialist
Incredible Connection
01.2009 - 01.2016
- Sales of computers. This requires me to have an extensive knowledge of all the latest technology.
- Software consists of Microsoft Office packages, Pastel accounting, Anti-Virus, Photo & DVD editing software.
- Hardware Components (Dell, HP, Acer, Lenovo, Intel), Apple Mac Knowledge, Notebooks, PC’s, Printers and Networking wireless technology.
- Merchandising and Marketing of products.
- Microsoft Office Associate Accreditation
- Microsoft Windows Associate Accreditation
- Microsoft Xbox 360
- Microsoft Windows Phone Retail
- Managing Of located departments
- Meeting Sales Targets in time
- Maintaining the company standards and requirements
- Part time Technical assistant/ service desk
Education
Marketing Management - Market Research, Understanding Customer Needs, Customer Purchasing trends, Monitoring customers, Collecting valuable data, Results analysis, Designing the marketing plan, Characteristics of the entrepreneur, New approaches to marketing products and services, The winning business, winning plan, winning team, winning new business
Institution of Business Management (IBM)
01.2012
Certificate in Information Technology - Operating a Personal computer, MS Word, MS Excel I, MS Access I, MS PowerPoint I, MS PowerPoint II, Upgrading, Maintaining & Trouble Shooting a PC, IT Concepts, Calculation, Internet & Email, Life Orientation
MSC COLLEGE
Eastern Cape, 01.2008
Matrix Certificate - IsiXhosa: First Language, English: Second Language, Geography, Home economics, Business Economics
Inyathi High School
01.2006
Skills
- Customer relationship management
- Market analysis
- Sales forecasting
- Networking technology
- Software installation
- Product knowledge
- Upselling strategies
- Client engagement
- Problem solving
- Performance tracking
- Team collaboration
- Willingness to learn
- Communication skills
- Calm under pressure
- Leadership
- Team leadership and motivation
- Commitment to excellence
- Strategic planning
- Task collaboration
- MS Office Suite
- Complaint handling and resolution
- Deadline management
Languages
English
Xhosa
Sotho
Setswana
Custom Section
None
References
- Ms. Beauty Nche, Incredible Connection, Admin Manager, 0733954576
- Mr. Pitsi Makamela, Incredible Connection/Back Office, Manager, 0835980993
- Shoba Naidoo, Incredible Connection, Branch Manager, 0833007508
- Joseph Mbambo, Virgin Active Little Falls, Pro Active Manager, 0746734990
- Mr. Calvin Solomon, Dion Wired, Sales Manager, 0787478286
- Ms. Alexa Jooster, Virgin Active, Sales Manager Little Falls Clearwater, 0764804733
- Makuntle & Nathi, MC & P Technicians, Managing Directors, 0839926353
- Lucia Dzimba, Virgin Active, Sales Manager Broadacres Fourways, 0114679730
Personal Information
- ID Number: 8802235868081
- Health Status: Excellent
Timeline
Part-time Technical
MC & P technicians
01.2018 - Current
Sales Consultant (Specialist in Photographer and Technical assistance)
Dion Wired
08.2017 - 08.2018
Sales Consultant / Sales Manager
Virgin Active Little Falls and Broadacres Fourways
03.2017 - 10.2025
Sales Executive / Hardware specialist
Incredible Connection
01.2009 - 01.2016
Marketing Management - Market Research, Understanding Customer Needs, Customer Purchasing trends, Monitoring customers, Collecting valuable data, Results analysis, Designing the marketing plan, Characteristics of the entrepreneur, New approaches to marketing products and services, The winning business, winning plan, winning team, winning new business
Institution of Business Management (IBM)
Certificate in Information Technology - Operating a Personal computer, MS Word, MS Excel I, MS Access I, MS PowerPoint I, MS PowerPoint II, Upgrading, Maintaining & Trouble Shooting a PC, IT Concepts, Calculation, Internet & Email, Life Orientation
MSC COLLEGE
Matrix Certificate - IsiXhosa: First Language, English: Second Language, Geography, Home economics, Business Economics
Inyathi High School