Thapelo Madibana
IT Computer/Customer Service
Midrand
Summary
Successful Assistance manger with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
1825
1825
years of professional experience
Work History
Warehouse Assistance
Drip Group
Midrand
12.202 - 12.202
- Packaging shoes.
- Clarifying if both shoes are the same size.
- Making sure that there is no damage done to the shoes.
- Opening of stores.
- Monitored inventory levels in the warehouse, ensuring sufficient stock was available for timely deliveries.
Store Assistance
Drip Group
Sandton
12.202 - 12.202
- Dealing with customer quarries and complain
- Assisting and advising customers
- Follow up with customer request
- Stock count and merchandise
- Daily cash up
Assistant Store Manager
Drip Footwear
04.2023 - 09.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- System used for point of sale (Yocco, Tall order, Odyssey)
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Customer Care/Service (Inbound/Outbound)
One Plan Health Insurance
Woodmead
05.201 - Current
- Clarifying Customers' Complaints
- Resolve customer complaints via phone, email.
- Go the extra mile to engage customers.
- Product awareness.
- Educating customers about the product.
- Manage large volume of calls.
- Follow up on customers.
Claims (Inbound Agent)
One Plan Health Insurance
08.2017 - 10.2018
- Providing advice on making a claim
- Ensuring the customer is treated fairly
- Ensuring fair settlement of a valid claim
- Capturing in and out of Hospital (Invoices, receipt)
- Identifying reason why claim was rejected
- Analyzing a claim made by a policymaker
- Reason for leaving: Resigned
Store Assistance
cash crusaders
05.2015 - 05.2016
- Dealing with customer quarries and complain
- Assisting and advising customers
- Follow up with customer request
- Stock talking weekly and merchandise
- Closing sale
- Reason for leaving: Resigned
Education
Highest Grade - English, Afrikaans, Accounting, Math Lit, Economics, Business Studies, Life Orientation
Allan Ridge Combined
Short Course - Networking Essential (N+)
Richfield Graduate Institute of Technology
02.2016 - 05.2016
Skills
Customer Service
Software Installation
Call center experience
Data Entry
Physicaladdress
1212 Geelvink Oord Street, Midrand, Gauteng, 1685
Health
Good
References
Thabitha Wearhouse Manager (Drip Footwear)+2763 131 8257
Charles Arear Manager (Drip Footwear)+2782 363 8125
Bohlale Area Manager (Drip Footwear)+2783 664 4389
Chris Phiri Store Manager (Drip Footwear)+2765 940 8385
Lorrain M Team leader (One Plan health insurance)+2772 700 1963
Hendry, Manager,(Cash crusaders) +2774 440 7112
Personal Information
- ID Number: 9011296006081
- Gender: Male
- Nationality: South Africa
- Driving License: Code 8
Languages
English
Intermediate (B1)
sepedi
Elementary (A2)
Afrikaans
Elementary (A2)
Timeline
Assistant Store Manager
Drip Footwear
04.2023 - 09.2024
Claims (Inbound Agent)
One Plan Health Insurance
08.2017 - 10.2018
Short Course - Networking Essential (N+)
Richfield Graduate Institute of Technology
02.2016 - 05.2016
Store Assistance
cash crusaders
05.2015 - 05.2016
Highest Grade - English, Afrikaans, Accounting, Math Lit, Economics, Business Studies, Life Orientation
Allan Ridge Combined
Warehouse Assistance
Drip Group
12.202 - 12.202
Store Assistance
Drip Group
12.202 - 12.202
Customer Care/Service (Inbound/Outbound)
One Plan Health Insurance
05.201 - Current
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