Thapelo Confidence Sepuru
Field Sales Merchandiser
Roodekop
Summary
Retail sales professional focused on product advice, customer service, and in-store selling support for merchandising responsibilities. Helps 15+ customers per shift choose products, answers questions clearly, and keeps merchandise clean, priced, and ready for purchase. Works across store teams to support sales goals through strong product knowledge and consistent service.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Merchandiser
TDFS PTY LTD
07.2018
- Counted 1314 stock items per shift while keeping shelf records accurate and current.
- Created attractive displays, planned store layouts, and updated signage to draw customer attention.
- Removed damaged or outdated products, refreshed pricing, and kept merchandise well presented on the floor.
- Provided product advice, answered queries, and resolved customer complaints professionally.
- Collaborated with marketing, sales, and other teams to support business objectives and store execution.
- Kept stockroom and sales areas clean, tidy, and uncluttered to support safe daily operations.
Retail Operations Development Program (W&Rseta)
Edcon
03.2017 - 04.2018
- Handled 10-20 customer queries per shift while maintaining service standards and clear communication.
- Managed team performance and supervision to support consistent store operations and staff accountability.
- Monitored stock control and inventory reconciliation while documenting updates in Microsoft Office.
- Applied health and hygiene standards, mathematics in management, and strategic planning to daily retail operations.
Till packer/Cashier
Shoprite Checkers
09.2016 - 03.2017
- Handled cashier and packing duties with a focus on speed, accuracy, and friendly customer service.
- Checked product prices and assisted customers with purchases, returns, and basic store questions.
- Reconciled cash drawer balances and reported discrepancies promptly to support accurate end-of-shift closeout.
- Packed groceries carefully to protect items and maintain an organized checkout area.
General assistance
Jet
10.2015 - 02.2016
- Supported customers with product questions, directions, and general store assistance during busy periods.
- Restocked shelves and maintained tidy displays to keep merchandise available and easy to locate.
- Assisted with daily opening and closing tasks, including cleaning, stocking, and front-end readiness.
- Organized incoming merchandise and checked labels against store placement requirements before floor setup.
Education
Diploma - business management
Rosebank College iie
05-2015
National Senior Certificate - undefined
Masithwalisane Secondary School
05-2012
Skills
Business management
Microsoft Office
Stock control
Visual merchandising
Customer service
Supervision
Leadership
Conflict management
Strategic planning
Team performance management
Staff scheduling
Retail KPI tracking
Cash handling
Order processing
Merchandising standards
Planogram compliance
Sales reporting
Inventory reconciliation
Shrinkage control
POS system operation
Personal Information
- Date of Birth: 24.05.1993
- Gender: Male
- Nationality: South African
References
GoodhopeMochone: Field manager
Contact: 0714854789, TDFS PTY LTD
Interests
movies
Achievements
- National Certificate
- Wholesale And Retail Operations Supervision NQF Level 4
- Diploma
- Diploma in Business management
Timeline
Merchandiser
TDFS PTY LTD
07.2018
Retail Operations Development Program (W&Rseta)
Edcon
03.2017 - 04.2018
Till packer/Cashier
Shoprite Checkers
09.2016 - 03.2017
General assistance
Jet
10.2015 - 02.2016
National Senior Certificate - undefined
Masithwalisane Secondary School
Diploma - business management
Rosebank College iie