Summary
Work History
Education
Skills
Timeline
Generic
Thanks Ngcobo

Thanks Ngcobo

Professional Cook

Summary

I am from from a small family of 6 members in a rural areas I went to rural schools and I never finish my matric then I started working in 2004 in hospitals as a ward hostess then I was promoted to work as a supervisor in 2008 .and then I decided to work in a hotel in 2017 it was good but COVID 19 started then I lost the job now I'm back working as a ward hostess

Work History

Hospitality Hostess Supervisor

Compass Group S.A
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Answered customer questions about hours, seating, and menu information.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Opened and closed seating sections according to volume of guests.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.

Housekeeping Supervisor

Leading Hospitality Solutions
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Increased employee performance through effective supervision and training.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
  • Communicated repair needs to maintenance staff.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
  • Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.

Ward Hostess

Impact Group
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

Diploma - Professional Coockery

Theta Hospitality And Tourism
Durban

Skills

Taking meals orders changing the patients water Serving their meals according to their meal orders with a smile and assisting on their meals regarding food

Timeline

Hospitality Hostess Supervisor

Compass Group S.A

Housekeeping Supervisor

Leading Hospitality Solutions

Ward Hostess

Impact Group

Diploma - Professional Coockery

Theta Hospitality And Tourism

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Thanks Ngcobo Professional Cook