THANDUXOLO NOMKHOSI PEARL MAVUNDLA
Durban
Summary
Highly organized and detail-oriented Executive Assistant and Virtual Assistant with over two years of experience in supporting executives, managing administrative operations, and delivering exceptional customer service. Expertise in email and calendar management, document preparation, data management, client communication, and workflow coordination ensures seamless operations in fast-paced environments. Recognized for professionalism and strong organizational skills, adept at juggling multiple priorities while maintaining a focus on efficiency. Proficient in Microsoft Office, Google Workspace, CRM systems, Adobe tools, and digital communication platforms, with a commitment to helping executives and businesses achieve strategic goals. Also seeking entry-level opportunities in the Health & Safety sector.
Overview
10
10
years of professional experience
Work History
Customer Service Agent (Executive Support & Admin Tasks Included)
Outworx
01.2025 - 12.2025
- Delivered high-quality customer support while managing administrative tasks for efficient customer operations.
- Assisted with data entry, documentation, and communication management.
- Maintained accurate customer records and ensured compliance with industry standards.
- Collaborated with internal teams to streamline workflows and improve productivity.
- Demonstrated strong understanding of banking regulations and handled sensitive data confidently.
- Managed approximately 30 incoming calls and emails per day from customers month end it usually increases though.
Customer Service Agent
Polyconcept North America – Flowz Staffing (Remote)
09.2023 - 12.2024
- Managed high volumes of customer interactions via phone, email, and chat.
- Processed customer orders, forms, and documentation using CRM software.
- Resolved customer inquiries efficiently while maintaining professional communication.
- Provided accurate reporting and documented all interactions for future reference.
- Identified customer needs and provided solutions aligned with company policies.
Intern – Expanded Public Works Programme (Executive & Office Administration)
Department of Transport – KwaZulu Natal
03.2021 - 03.2023
- Coordinated daily office operations and provided executive administrative support.
- Managed fleet schedules, inspections, and logistical planning for senior staff.
- Prepared weekly trip sheets and contributed to quarterly program reports.
- Maintained organized filing systems and ensured smooth operational workflows.
- Supported travel coordination and on-site meeting logistics.
Marketing Intern (Administrative & Meeting Support)
Ithala Development Finance Corporation
06.2016 - 05.2017
- Accurately recorded minutes, prepared documentation, and maintained structured meeting records.
- Assisted in planning and coordinating corporate social investment (CSI) initiatives.
- Supported communication with stakeholders and community partnerships.
- Ensured timely distribution of documents and follow-up actions.
Education
Diploma - Public Relations Management
University of Zululand
01.2019
Matric Certificate -
Masibumbane High School
01.2013
Certificate - Occupational Health And Safety Training
NOSA | SAMTRAC Westville College
10-2025
Skills
- Executive & Virtual Assistance
- Email & Calendar Management
- Task & Project Coordination
- Meeting Coordination & Minutes Recording
- Travel Planning & Logistics
- Professional Communication
- Document Drafting & Formatting
- Online Research
- Confidential Record Management
- Administrative & Office Support
- Data Capturing & Reporting
- Database Administration
- Filing & Document Control (Digital/Cloud)
- Office Operations Support
- Order Processing
- Customer Account Support
- Record Keeping & Data Integrity
- Customer Service & Client Support
- Handling inbound inquiries (phone, email, chat)
- Issue Resolution & Follow-ups
- Client Relationship Management
- Customer Retention Strategies
- Service Quality Assurance
- Technical Skills
- Microsoft Office Suite
- Google Workspace
- CRM Systems
- Citrix
- Adobe Acrobat & Illustrator
- Social Media Tools
- Basic Data Analysis
- Soft Skills
- Excellent Communication
- Problem Solving
- Time Management
- Attention to Detail
- Ethical & Professional
- Analytical Thinking
- Team Collaboration
- Adaptability
References
Available upon request.
Important:
- Clients appreciate my professional communication, strong organizational skills, fast turnaround time, and dedication to confidentiality and accuracy. I deliver high-quality work, maintain excellent attention to detail, and thrive in remote/virtual environments.
- If you're looking for a reliable, proactive, and efficient Executive Assistant. I’m ready to help you run your day with ease.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Agent (Executive Support & Admin Tasks Included)
Outworx
01.2025 - 12.2025
Customer Service Agent
Polyconcept North America – Flowz Staffing (Remote)
09.2023 - 12.2024
Intern – Expanded Public Works Programme (Executive & Office Administration)
Department of Transport – KwaZulu Natal
03.2021 - 03.2023
Marketing Intern (Administrative & Meeting Support)
Ithala Development Finance Corporation
06.2016 - 05.2017
Diploma - Public Relations Management
University of Zululand
Matric Certificate -
Masibumbane High School
Certificate - Occupational Health And Safety Training
NOSA | SAMTRAC Westville College