Thandolwethu Twala
Law Student
Boksburg,GP
Summary
A hardworking and passionate Law student with strong organizational skills eager to secure entry level article position to resolve client disputes and achieve great client service in the Legal profession.
Also a retail sales professional with experience in organizing inventories and controlling stock levels, assisting customers with selection and sales, and managing register operations in fast-paced retail environment.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Retail Sales Agent
BlueTech Retail
02.2022 - 06.2022
- Performed sale procedures to capture cash or card purchases.
- Attended in-service training and presentations to keep up to date with new device innovations and sale strategies to stay marketing trends.
- Assist and handle walk-in customer queries and inquiries to reach daily walk-in traffic flow.
- Increased customer service to reach 100 % maximum customer satisfaction.
- Implement credit vetting with BVS verification software to effect customer fraud detection policy.
- Managing and organizing over 20 customer documents capacity per day.
- Established weekly outdoor brand activations to maximize sales in various locations to meet 80% of customer acquisition in each area.
- Helped customers complete purchases, locate items and join reward programs
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked with loss prevention in monitoring shopper behavior
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sales Consultant
Vuse, Twisp
03.2019 - 11.2019
- Selling and Upselling products over 200 products weekly to existing and to new customers.
- Reaching 90% every month sales targets.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Ensure that all point of sale (POS) procedures are followed in line with standard operating procedures.
- Facilitating Kiosk stock control process, which may in replenishing stock, doing stock takes, safekeeping of stock and ensuring that stock does not get damaged/lost/stolen, doing transfers (IBT), and receiving stock deliveries.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Retained consistent client base by conducting market research to develop brand strategy.
- Provided sales and customer service assistance to walk-in traffic
- Checked client organization and agreements with company priorities through automating content management systems.
- Maintained organized, presentable merchandise to drive continuous sales
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Created detailed sales presentations to communicate product features and market data
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maximized customer retention by resolving issues quickly
- Followed up with existing customers to provide additional support and address concerns
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
- Maintained sense of urgency in answering customer questions and requests through email or voice message
- Stayed knowledgeable on Device innovations and technological advancements through continuous training
Sales Assistant
Sunglass Hut
01.2016 - 11.2016
- Execution of company goals and sales plan consistently by fostering relationships with both existing and potential customers and encouraging brand loyalty
- Input credit and debit card payments in POS system to complete purchases
- Managed solid, professional relationships with peers and management while actively contributing to great shop experience.
- Referred customers to various services by evaluating needs and providing recommendations.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Fielded customer questions to share information about products, availability and pricing.
- Issued refunds, reward cards and gift vouchers to customers.
- Used consultative techniques to meet customer needs.
- Maintained records related to sales, returns and inventory availability.
- Helped customers locate products and checked store system for merchandise at other sites.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Sales Associate
Factorie Clothing Store
05.2015 - 12.2015
- Driving all company promotions to achieve sales and K.P.I target
- Reaching 90 to 100% K.P.I targets for sales, average sales, and ‘add-on’ promotional ratios.
- 100% participation in Cotton On ‘This is how we do it” sales training program.
- Marketing new products, garments, and styles in order to recommend appropriate products to customers and maximize sales
- Increase productivity to reach hourly sales and K.P.I progress in store during each shift.
- Elevating company standards and routines relating to refill and store presentation to maximize sales performance
- Maintained exceptional service standards within each zone
- Marketing ‘add-ons' to every customer.
- Established good 'Team Morale' for better productivity.
- Maintained records related to sales, returns and inventory availability
- Helped customers locate products and checked store system for merchandise at other sites
- Educated clients on current promotional offerings and products using persuasive selling tactics
Education
Bachelor of Laws - Law
University of South Africa
Sunnyside, GP 01.2019 - 06.2023
Bachelor of Arts - Law
North-West University
Vaal Triangle Campus 02.2012 - 12.2017
High School Diploma -
Franciscan Matric Project
Rieger Park, Boksburg 01.2011 - 01.2012
Skills
Point of sale operation
Cash Handling
Microsoft applications proficiency
Cash register operation
Multitasking Abilities
Critical Thinking
Excellent Communication
Sales trends
Store opening and closing
Sales expertise
Product promotions
Accomplishments
- Twisp OR Tambo International Airport
- Shawn Mayoss
- 0837829772
- BlueTech Retail Kempton Gate
- Kathusha Chauke
- 0765184394
- BlueTech Retail Kempton Gate
- Clement Nagana
- 0781029314
Timeline
Retail Sales Agent
BlueTech Retail
02.2022 - 06.2022
Sales Consultant
Vuse, Twisp
03.2019 - 11.2019
Bachelor of Laws - Law
University of South Africa
01.2019 - 06.2023
Sales Assistant
Sunglass Hut
01.2016 - 11.2016
Sales Associate
Factorie Clothing Store
05.2015 - 12.2015
Bachelor of Arts - Law
North-West University
02.2012 - 12.2017
High School Diploma -
Franciscan Matric Project
01.2011 - 01.2012
Driving Licence
Valid Driving License C1
Driving Licence
Valid Driving License C1