Thandolwethu Twala
Law Student
Boksburg,GP
Summary
A hardworking and passionate Law student with strong organizational skills eager to secure entry level article position to resolve client disputes and achieve great client service in the Legal profession.
Also a retail sales professional with experience in organizing inventories and controlling stock levels, assisting customers with selection and sales, and managing register operations in fast-paced retail environment.
Overview
3
3
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Retail Sales Agent
BlueTech Retail
02.2022 - 06.2022
- Performed sale procedures to capture cash or card purchases.
- Attended in-service training and presentations to keep up to date with new device innovations and sale strategies to stay marketing trends.
- Assist and handle walk-in customer queries and inquiries to reach daily walk-in traffic flow.
- Increased customer service to reach 100 % maximum customer satisfaction.
- Implement credit vetting with BVS verification software to effect customer fraud detection policy.
- Managing and organizing over 20 customer documents capacity per day.
- Established weekly outdoor brand activations to maximize sales in various locations to meet 80% of customer acquisition in each area.
- Helped customers complete purchases, locate items and join reward programs
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked with loss prevention in monitoring shopper behavior
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Sales Consultant
Vuse, Twisp
03.2019 - 11.2019
- Selling and Upselling products over 200 products weekly to existing and to new customers.
- Reaching 90% every month sales targets.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Ensure that all point of sale (POS) procedures are followed in line with standard operating procedures.
- Facilitating Kiosk stock control process, which may in replenishing stock, doing stock takes, safekeeping of stock and ensuring that stock does not get damaged/lost/stolen, doing transfers (IBT), and receiving stock deliveries.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Retained consistent client base by conducting market research to develop brand strategy.
- Provided sales and customer service assistance to walk-in traffic
- Checked client organization and agreements with company priorities through automating content management systems.
- Maintained organized, presentable merchandise to drive continuous sales
- Evaluated customer purchase requirements and recommended best-fit company offerings
- Created detailed sales presentations to communicate product features and market data
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Achieved top performance by strategically adapting to rapidly changing, competitive environment
- Used consultative sales techniques to understand customer needs and recommend relevant products and services
- Maximized customer retention by resolving issues quickly
- Followed up with existing customers to provide additional support and address concerns
- Increased profitability and pipeline development by leveraging multiple sales strategies and distribution channels
- Maintained sense of urgency in answering customer questions and requests through email or voice message
- Stayed knowledgeable on Device innovations and technological advancements through continuous training
Sales Assistant
Sunglass Hut
01.2016 - 11.2016
- Execution of company goals and sales plan consistently by fostering relationships with both existing and potential customers and encouraging brand loyalty
- Input credit and debit card payments in POS system to complete purchases
- Managed solid, professional relationships with peers and management while actively contributing to great shop experience.
- Referred customers to various services by evaluating needs and providing recommendations.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Fielded customer questions to share information about products, availability and pricing.
- Issued refunds, reward cards and gift vouchers to customers.
- Used consultative techniques to meet customer needs.
- Maintained records related to sales, returns and inventory availability.
- Helped customers locate products and checked store system for merchandise at other sites.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Sales Associate
Factorie Clothing Store
05.2015 - 12.2015
- Driving all company promotions to achieve sales and K.P.I target
- Reaching 90 to 100% K.P.I targets for sales, average sales, and ‘add-on’ promotional ratios.
- 100% participation in Cotton On ‘This is how we do it” sales training program.
- Marketing new products, garments, and styles in order to recommend appropriate products to customers and maximize sales
- Increase productivity to reach hourly sales and K.P.I progress in store during each shift.
- Elevating company standards and routines relating to refill and store presentation to maximize sales performance
- Maintained exceptional service standards within each zone
- Marketing ‘add-ons' to every customer.
- Established good 'Team Morale' for better productivity.
- Maintained records related to sales, returns and inventory availability
- Helped customers locate products and checked store system for merchandise at other sites
- Educated clients on current promotional offerings and products using persuasive selling tactics
Education
Bachelor of Laws - Law
University of South Africa
Sunnyside, GP 01.2019 - 06.2023
Bachelor of Arts - Law
North-West University
Vaal Triangle Campus 02.2012 - 12.2017
High School Diploma -
Franciscan Matric Project
Rieger Park, Boksburg 01.2011 - 01.2012
Skills
Point of sale operation
Accomplishments
- Twisp OR Tambo International Airport
- Shawn Mayoss
- 0837829772
- BlueTech Retail Kempton Gate
- Kathusha Chauke
- 0765184394
- BlueTech Retail Kempton Gate
- Clement Nagana
- 0781029314
Timeline
Retail Sales Agent
BlueTech Retail
02.2022 - 06.2022
Sales Consultant
Vuse, Twisp
03.2019 - 11.2019
Bachelor of Laws - Law
University of South Africa
01.2019 - 06.2023
Sales Assistant
Sunglass Hut
01.2016 - 11.2016
Sales Associate
Factorie Clothing Store
05.2015 - 12.2015
Bachelor of Arts - Law
North-West University
02.2012 - 12.2017
High School Diploma -
Franciscan Matric Project
01.2011 - 01.2012
Driving Licence
Valid Driving License C1
Driving Licence
Valid Driving License C1
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