Thandolwethu Phapu

• Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
• Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
• Adhered to professional house cleaning checklist.
• Maintained a safe working environment through proper use of cleaning products and equipment.
• Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
• Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.

• Remained calm and composed in tense situations involving angry or upset customers.
• Completed daily tasks accurately and on-time to support shop needs.
• Assisted customers in locating items, ensuring a positive shopping experience.
• Greeted customers entering store and offered assistance with requirements.
• Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
• Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
• Reduced wait times by efficiently processing transactions at the cash register.
• Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
• Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
• Developed strong product knowledge to educate customers on features and benefits.
• Maximized safety and production levels by frequently cleaning and organizing work areas.
• Helped managers with daily checklists and last-minute requirements.
• Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.

• Exceeded sales targets through consistent follow-up and nurturing of leads.
• Provided regular updates to senior management on lead generation efforts, highlighting successes and areas for improvement.
• Analyzed campaign performance data to optimize future initiatives for maximum impact on lead generation goals.
• Optimized sales scripts and email templates for improved response rates from potential clients.
• Developed strong relationships with potential clients, resulting in increased lead generation and conversion rates.
• Streamlined the lead qualification process, ensuring that high-quality prospects were identified and prioritized for further engagement.
• Utilized CRM tools to track progress and maintain a comprehensive database of leads, facilitating better sales forecasting and pipeline management.
• Organized networking events aimed at connecting with decision-makers within target industries, leading to valuable connections and new business opportunities.
• Boosted sales leads by implementing effective prospecting and cold calling strategies.
• Managed multiple lead sources simultaneously, maximizing efficiency in identifying new business opportunities.
• Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
• Met or exceeded monthly sales goals by using dynamic interpersonal and tried and true persuasion skills.
• Educated customers on product and service benefits, explaining features and answering questions.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Greeted customers entering store and responded promptly to customer needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Addressed customer needs and made product recommendations to increase sales.

Handled multiple payment methods securely, minimizing discrepancies and potential losses.