PowerBI
Thandolwethu Mahlangu
HR Operations Specialist
Johannesburg
Summary
Well-qualified HR Operations Specialist with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
2
2
Certificates
5
5
Languages
Work History
HR Operations Specialist
MultiChoice Support Services
05.2021 - Current
- Achieved departmental objectives by collaborating with staff to share and implement best practices.
- Organized and carried out monthly status meetings to inform staff of developments, goals and tactics as well as best practices suggestions to drive success.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Forecasted quarterly business needs while acquiring customer feedback for process improvements.
- Handled issue resolution tasks and delivered technical assistance in use of HR system.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Managed payroll processing and benefits to compensate employees for service rendered.
Regional Human Resources Information Systems Admin
Bollore Transport And Logistics
05.2019 - 04.2021
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Created and delivered HR training sessions to staff, managers and executives.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Analyze trends across all practices in HR
- Support data governance processes
- Prepare benchmarking data surveys
- HRIS support
Human Resources Analytics Admin
Multichoice Support Services
09.2018 - 04.2019
- Partnered with senior leadership to establish and develop corporate and HR data governance policies.
- Develop and interpret monthly HR reports that show key workforce trends and problem areas
- Coordinate and Support HR reporting and Business Intelligence
- Support current and future HRIS reporting systems and process documentation
- Build new reports and expand HR reporting metrics using data from multiple HR data resources
- Partner with stakeholders, prepare, analyze and communicate reports to identify audience.
HR Administrator
Multichoice
Johannesburg
04.2017 - 08.2018
- Prepared new hire letters, employee contracts, and corporate policies.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Oversaw hiring, staffing, and labor law compliance.
- Organized company-wide events designed to boost employee morale.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
- Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
- Coordinated technical training and personal development classes for staff members.
- Managed payroll and timekeeping to track hours and accurately pay employees.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Assisted with writing job postings and job descriptions for boards.
HR Systems Analyst
Multichoice Africa Limited
Johannesburg
04.2016 - 03.2017
- Recommended system and process improvements to continually identify, analyze and fix constraints and challenges.
- Provide system support
- Cultivated relationships with industry leaders and within company to share tips and information.
- Queried databases for information needed for report processing.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Gathered, organized and input information into digital database.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Conducted system analysis and implementation to maintain and improve computer systems.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Education
Bcom Law - Law
Regent Business School
Johannesburg 04.2001 -
Bachelor of Arts - Human Resources Management
University of Johannesburg
Johannesburg 04.2001 -
Skills
Benefits Administration
Staff Management
Project Management
Recruiting
Pre-Employment Screening
Data Evaluation
Microsoft Office Suite
Project Planning
Wages and Salary
Software
SQL
Excel
Certification
Prince 2 certification in Project Managemnet
Work Preference
Work Type
Full TimeLocation Preference
HybridRemoteOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CulturePersonal development programsHealthcare benefitsTimeline
Business Analysis
06-2021
HR Operations Specialist
MultiChoice Support Services
05.2021 - Current
Regional Human Resources Information Systems Admin
Bollore Transport And Logistics
05.2019 - 04.2021
Prince 2 certification in Project Managemnet
11-2018
Human Resources Analytics Admin
Multichoice Support Services
09.2018 - 04.2019
HR Administrator
Multichoice
04.2017 - 08.2018
HR Systems Analyst
Multichoice Africa Limited
04.2016 - 03.2017
Bcom Law - Law
Regent Business School
04.2001 -
Bachelor of Arts - Human Resources Management
University of Johannesburg
04.2001 -