Thandolwenkosi Ndumiso Mbatha
Former Team Leader At CCI , Quality Assurance At CCI And Agent Concentrix
Durban,KZN
Summary
Dynamic team leader with a proven track record at CCI, skilled in team supervision and motivation. Enhanced customer satisfaction through strategic communication and empowered staff, resulting in improved performance outcomes. Implemented quality assurance measures that significantly reduced defects, showcasing strong problem-solving abilities and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Team Leader
CCI
01.2018 - 12.2023
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Quality Assurance
CCI South Africa
01.2018 - 12.2023
- Implemented robust quality assurance measures that reduced defects and increased overall product reliability.
- Ensured accurate documentation of all patient records, contributing to improved quality assurance measures.
- Implemented quality assurance practices into daily routines to minimize errors during troubleshooting efforts.
- Inspected meat to perform quality assurance checks.
- Enhanced product quality by refining manufacturing processes, leveraging feedback from quality assurance teams.
Supervisor
Cabana Beach Resort
11.2016 - 12.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Mountview Secondary School
Durban, South Africa 04.2001 -
Skills
Team supervision
Timeline
Team Leader
CCI
01.2018 - 12.2023
Quality Assurance
CCI South Africa
01.2018 - 12.2023
Supervisor
Cabana Beach Resort
11.2016 - 12.2018
High School Diploma -
Mountview Secondary School
04.2001 -