Thandokuhle Siyabonga Goodenough Mabaso
Team Leader
Durban ,KZN
Summary
Results-driven sales professional with extensive expertise in technical product understanding, business development, and customer relationship management. Demonstrates proficiency in Salesforce, KPI tracking, and pipeline management to optimise team performance and drive revenue growth. Skilled in coaching and mentoring sales teams, implementing customer retention strategies, and leveraging competitor insights to enhance market positioning. Adept at contract negotiation, remote sales team coordination, and process improvement to achieve organisational objectives. Committed to fostering a customer-focused selling approach while maintaining adaptability in dynamic sales environments.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Sales Manager
OutworX
08.2025 - 03.2026
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Team leader, sales operations
Telesure investment holdings
05.2023 - 06.2025
- Monitored daily sales activities, ensuring alignment with organisational standards and regulations.
- Coordinated training programmes for new staff, enhancing overall team performance.
- Dealt swiftly with potential conflicts within the team, maintaining harmonious working conditions.
- Streamlined administrative procedures for improved productivity and reduced overheads.
- Boosted customer satisfaction with prompt resolution of product or service issues.
- Assessed individual performance to provide constructive feedback and coaching.
- Improved operational workflow, resulting in more efficient sales processes.
- Designed incentive schemes to motivate team members towards achieving sales targets.
- Promoted a culture of continuous learning with regular skills development sessions.
- Maximised sales opportunities by communicating product value proposition and selling points.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Supported front-line sales teams with well-coordinated administrative operations.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
- Analysed sales reports to identify trends and update strategies.
- Coordinated trade show logistics and created marketing collateral to reach potential customers.
- Networked at events and over phone to expand business profits and revenues.
Sales consultant
Telesure investment holdings
05.2021 - 07.2023
- Generated leads to increase potential business opportunities.
- Built strong relationships with customers, resulting in repeat business.
- Handled after-sales services proficiently, ensuring client retention.
- Delivered convincing sales pitches to attract new clients.
- Listened to customer problems, objections and concerns, offering tailored solutions.
- Negotiated and closed sales to secure profitable deals and contracts.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
Education
Certificate of Higher Education - matric
Eastwood secondary school
Pietermaritzburg, KwaZulu-Natal12.2012
Skills
Technical product understanding
Staff management
Client relationship management
Sales reporting
Sales planning
Sales tracking
Accomplishments
Highest SQA for the first and second quarter of the year (Quality assurance)
Affiliations
- Urban gardening, reading, spending time with family
Timeline
Sales Manager
OutworX
08.2025 - 03.2026
Team leader, sales operations
Telesure investment holdings
05.2023 - 06.2025
Sales consultant
Telesure investment holdings
05.2021 - 07.2023
Certificate of Higher Education - matric
Eastwood secondary school
Languages
6,6
References
Telesure Investment Holdings - Patricia Pillay - Contact number - 0766524513
OutworX - Lavan Govender - Contact number - 0845142842
Hobbies
Keep fit at the gym or playing soccer with friends, spending time with my family.