Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Personal Information
Custom
Timeline
Generic

Thandokuhle Siyabonga Goodenough Mabaso

Team Leader
Durban ,South Africa

Summary

Accomplished professional with extensive expertise in technical sales and logistics management, demonstrating proficiency in Salesforce, warehouse management systems, and strategic planning. Adept at driving business development through effective cross-selling and up-selling strategies, while ensuring customer retention and satisfaction. Proven track record in team management, coaching, and mentoring to enhance performance and achieve KPIs. Committed to process improvement and compliance oversight, with a focus on safety protocol adherence and resource coordination. Career goals include leveraging strategic leadership skills to optimise organisational processes and drive growth within a dynamic company.

Overview

9
9
years of professional experience

Work History

Team leader, sales operations

Telesure investment holdings
Mount Edgecombe, KwaZulu-Natal
05.2023 - 01.2025
  • Monitored daily sales activities, ensuring alignment with organisational standards and regulations.
  • Coordinated training programmes for new staff, enhancing overall team performance.
  • Dealt swiftly with potential conflicts within the team, maintaining harmonious working conditions.
  • Streamlined administrative procedures for improved productivity and reduced overheads.
  • Boosted customer satisfaction with prompt resolution of product or service issues.
  • Assessed individual performance to provide constructive feedback and coaching.
  • Improved operational workflow, resulting in more efficient sales processes.
  • Designed incentive schemes to motivate team members towards achieving sales targets.
  • Promoted a culture of continuous learning with regular skills development sessions.
  • Maximised sales opportunities by communicating product value proposition and selling points.
  • Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
  • Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
  • Analysed sales reports to identify trends and update strategies.
  • Coordinated trade show logistics and created marketing collateral to reach potential customers.
  • Networked at events and over phone to expand business profits and revenues.

Sales consultant

Telesure investment holdings
Mount Edgecombe, KwaZulu-Natal
05.2021 - 04.2023
  • Generated leads to increase potential business opportunities.
  • Built strong relationships with customers, resulting in repeat business.
  • Handled after-sales services proficiently, ensuring client retention.
  • Delivered convincing sales pitches to attract new clients.
  • Listened to customer problems, objections and concerns, offering tailored solutions.
  • Negotiated and closed sales to secure profitable deals and contracts.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.

Warehouse supervisor

Godide Pallets manufactures
Pietermaritzburg, KwaZulu-Natal
01.2016 - 12.2019
  • Reduced downtime by scheduling preventative maintenance on machinery.
  • Oversaw loading and unloading processes, ensuring safe handling of goods.
  • Increased equipment longevity through routine maintenance checks and services.
  • Collaborated with other department managers for smoother interdepartmental transactions.
  • Resolved operational issues promptly, minimising disruptions in workflow.
  • Trained new employees, resulting in better job proficiency and productivity.
  • Managed staff rosters to maintain optimal productivity levels.
  • Maintained warehouse layout and organisation for maximum efficiency.
  • Performed risk assessments regularly to ensure worker's safety at all times.
  • Tracked supply chain movements to prevent bottlenecks or delays.
  • Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
  • Monitored warehouse safety and swiftly resolved hazards.
  • Planned work rotas to optimise team performance and target achievement.
  • Operated forklifts and pallet jacks in alignment with safety protocols.
  • Exceeded warehouse productivity targets with consistent operational oversight.
  • Spearheaded improvements in warehouse operations and workflow to optimise efficiency.
  • Tracked storage levels and controlled stock to meet supplier requirements and fulfill contract terms.
  • Assessed staff and team performance and regularly actioned insights to fuel improvement.
  • Directed daily operations to achieve maximum output and reduce costs.
  • Selected, trained and performance-managed staff to build results-focused team.
  • Adjusted inventory levels to keep obsolescence and cost low.
  • Oversaw records covering purchasing transactions, distribution flow and stock storage.
  • Leveraged supply management experience and industry contacts to streamline distribution activities.
  • Defined KPI targets to maintain solid standards of work in the team.

Education

Certificate of Higher Education - matric

Eastwood secondary school
01.2009 - 12.2012

Bachelor of Arts - Communication Sciense

Unisa
Durban, KwaZulu-Natal
01.2023 -

Skills

  • Technical product understanding
  • Cross-Selling and Up-Selling strategies
  • Excel pivot tables usage
  • Adaptability in sales environment
  • Technical sales knowledge
  • Process improvement orientation
  • Competitor insight gathering
  • Multitasking capabilities
  • Business development
  • Sales team motivation
  • Salesforce proficiency
  • Performance monitoring
  • Coaching and mentoring
  • Customer retention strategy
  • Team-management
  • Lead generation
  • Sales advisor coaching
  • Sales Executive management
  • Pipeline Management
  • Contract negotiation
  • Call auditing
  • Team pipeline management
  • Active selling
  • Remote sales team coordination
  • Daily performance briefings
  • Customer-focused selling
  • Sales coaching
  • KPI tracking
  • Customer relationship management
  • Order processing competence
  • Supply chain understanding
  • Safety protocol adherence
  • Organisational aptitude
  • Transportation and distribution knowledge
  • Warehouse management system expertise
  • Logistics understanding
  • Process improvement capability
  • Inventory software proficiency
  • Payroll cost management
  • Warehouse operations coordination
  • Hazardous materials handling
  • Resource coordination
  • Warehouse Management System (WMS) adept
  • Compliance oversight
  • Warehousing process knowledge
  • Strategic leadership
  • Warehouse maintenance
  • Procurement oversight
  • Storage organisation
  • Strategic planning
  • Public speaking

Languages

English
zulu

Affiliations

  • Urban gardening, reading, spending time with family

Accomplishments

    Highest SQA for the first and second quarter of the year (Quality assurance)

Personal Information

Custom

7,6

Timeline

Team leader, sales operations

Telesure investment holdings
05.2023 - 01.2025

Bachelor of Arts - Communication Sciense

Unisa
01.2023 -

Sales consultant

Telesure investment holdings
05.2021 - 04.2023

Warehouse supervisor

Godide Pallets manufactures
01.2016 - 12.2019

Certificate of Higher Education - matric

Eastwood secondary school
01.2009 - 12.2012

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Thandokuhle Siyabonga Goodenough MabasoTeam Leader