Microsoft office
Thandokuhle Mkhize
Secretary/admin
Pietermaritzburg
Summary
Dynamic professional with a proven track record at Metropolitan Life Insurance, excelling in customer service and financial planning. Adept at managing complex schedules and maintaining meticulous records, I foster strong client relationships and drive business growth through effective communication and strategic event coordination. A fast learner committed to delivering exceptional results.
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through over ten years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
Work History
Secretary's Assistant
Alexander Police Station
05.2025 - Current
- Provided exceptional customer service in person and via phone calls, directing them appropriately within the organization.
- Streamlined communication channels by promptly responding to emails, phone calls, and scheduling appointments on behalf of the Secretary.
- Managed heavy calendar schedules efficiently without any conflicts resulting in uninterrupted workflow for the Secretary.
Secretary
Family Unity
04.2023 - Current
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Financial Advisor
Metropolitan Life Insurance
03.2018 - 02.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle postretirement.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
Administration Trainee
Fernhill Hotel
01.2013 - 11.2015
- Organized and executed successful events, coordinating logistics and collaborating with various departments for seamless execution.
- Performed rotations and on-site visits to make recommendations to solve problems.
- Maintained accurate records of all company transactions, allowing for easier budget monitoring and financial reporting.
- Provided exceptional customer service to clients, earning positive feedback and strengthening business relationships.
Education
No Degree - Food And Bevarge Management
Fernhill Hotel College
Pietermaritzburg, South Africa 04.2001 -
Skills
Customer service
Fast learner
Time management
Expense reporting
Recordkeeping
Meeting planning
Office administration
Document and file management
Database administration
Event coordination
Scheduling and calendar management
Software
Google workspace
Excel
Trello
Timeline
Secretary's Assistant
Alexander Police Station
05.2025 - Current
Secretary
Family Unity
04.2023 - Current
Financial Advisor
Metropolitan Life Insurance
03.2018 - 02.2021
Administration Trainee
Fernhill Hotel
01.2013 - 11.2015
No Degree - Food And Bevarge Management
Fernhill Hotel College
04.2001 -