Thandokuhle Majozi

• Supervising and coordinating the activities of waitstaff, ensuring they provide excellent customer service and meet performance standards.
• Handling customer complaints and resolving issues in a professional and courteous manner.
• Creating schedules, managing staff rotations, and ensuring adequate coverage during peak periods.
• Providing training and guidance to new staff members.

Provided excellent customer service by taking orders, serving food and drinks, and handling payments.

Ensured a clean environment, respond to customer inquiries, and resolve issues to create a positive dining experience.

also decorated tables, arranged ambiance, and maintained the overall aesthetic of the dining area to meet the establishment's standards.

Performed follow-up calls and answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.