Thandokazi Tshantshana
Customer Service
Cape Town ,Western Cape
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Call Centre industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Service representative
AnyVan Ltd
Cape Town
08.2022 - 03.2024
- Manage large volumes of incoming calls with efficiency and courtesy
- Handle customer complaints, provide appropriate solutions and alternatives within time limits
- Escalate any complex issues quickly and appropriately
- Create Customer bookings and follow up with customers to the end to ensure satisfaction
- Build and maintain trusted relationships with customers through open and interactive communication
- Keep all customer communication records and data updated accurately in the right systems.
Customer Service Advisor
EXL Services
02.2020 - 05.2022
- Manage Inbound calls within the Direct Insurance call centre
- Updating client information with changes as requested by the internal and external customers
- Provide resolution to customer concerns with assistance related to their insurance policy
- Action and processing requests received by phone
- Undertake administration activities relating to customer's.
Rental Sales Agent
First Car Rental
11.2017 - 09.2019
- Prepare all rental and return documents accurately and completely
- Offer optional products to meet customer wants and needs
- Provide customers assistance with directions, maps, local area information, appropriate service information, etc
- Assist customers by effectively resolving all customer service issues.
Rental Sales Agent
Avis Budget
11.2014 - 05.2017
- Attend to inbound calls from customers regarding rentals
- Provide administrative support to customers with understanding
- Marketing Avis product and services
- Accurately and tactfully identifying opportunities to cross sell additional products and services
- Logging information onto computer systems and creating reservations
- Meet and greet walk in customers in a professional manner
- Admin preparation of invoices at the time of service and processing payment
- Maintaining a thorough understanding of all company products and processes
- Confirming created bookings by customers via the phone.
Education
Certificate - Logistics Management
UCT
Online 03.2022 - 5 2022
Certificate - Event Management
Damelin College
Cape Town 02.2009 - 3 2010
Matric Grade 12 -
Premier College
Cape Town 01.2008 - 12 2008
Skills
Communication Skills
Active listening
Time Management
Product knowledge
Customer Focused
Adaptability
Problem Solving
Administrative Skills
Preferred Job
Customer service
Driver License
B
Personal Information
- Date of Birth: 08/04/89
- Gender: Female
- Nationality: South African
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service representative
AnyVan Ltd
08.2022 - 03.2024
Certificate - Logistics Management
UCT
03.2022 - 5 2022
Customer Service Advisor
EXL Services
02.2020 - 05.2022
Rental Sales Agent
First Car Rental
11.2017 - 09.2019
Rental Sales Agent
Avis Budget
11.2014 - 05.2017
Certificate - Event Management
Damelin College
02.2009 - 3 2010
Matric Grade 12 -
Premier College
01.2008 - 12 2008