Thandokazi Maphoto
Data Analyst
Pretoria
Summary
Results-driven Data Analyst with a proven track record at Armscor, specializing in data analysis and visualization. Adept at ensuring data confidentiality and compliance with privacy regulations. Recognized for enhancing decision-making processes through actionable insights and effective communication, fostering collaboration across teams to achieve strategic objectives.
Overview
19
19
years of professional experience
Work History
Data Analyst
Armscor
09.2012 - Current
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Safeguarding sensitive data with strict adherence to information security policies ensuring confidentiality on classified projects or restricted areas access systems.
- Produced monthly reports and present findings at applicable forums.
- Utilized data visualization tools to effectively communicate business insights.
- Created various documents to assist with pulling data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Implemented BI solution application, user-friendly interface for internal and external stakeholders to access and interact with data efficiently.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Data Privacy Analyst
Absa Bank
01.2012 - 09.2012
- Firewall monitoring to identify non-compliance incidents to data privacy and protection policies.
- Responded swiftly to reported incidents while maintaining detailed records for analysis during post-incident reviews and improvement efforts.
- Detect false positives and forward to Information Privacy Office for rule-set review.
- Analyzed security logs and reports to identify patterns indicative of unauthorized access or misuse of sensitive information.
- Ensured compliance with customer data protection regulations.
- Update Incident statuses on the Incident Log
- Monitor Data Leakage alerts and forward confirmed data leakage incidents to Security and Privacy Incident Response Team
- Prepare evidence (emails, documents) and liaise with management and relevant officials regarding the incident to be investigated.
- Invoke Security and Privacy Incident Response Team when required for severe Information.
- Prepare ad hoc reports for the investigation of Data Leakage Incidents.
CRM Support Help-Desk/Data Analyst
Small Enterprise Development Agency
09.2011 - 12.2011
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Logged support tickets and closed when issues were resolved.
- Provided basic end-user troubleshooting and desktop support.
- Managed high levels of call flow and responded to technical support needs.
- Compiled and accurately entered data for each customer encounter to record in system.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
Data Administrator
University of South Africa
01.2006 - 05.2011
- Collaborated with IT professionals to design, implement, and maintain secure database systems for sensitive information storage.
- Assisted in the creation of user-friendly interfaces for internal stakeholders to access and interact with critical business data efficiently.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Reduced errors in data entry by providing comprehensive training to team members on best practices and error prevention techniques.
- Answered queries by locating and retrieving necessary files.
- Processed and scanned files into electronic databases.
- Checked records for accuracy and completeness, and corrected errors.
- Manage printed and electronic correspondence and external distribution of information
- Ensure data integrity and reduce returned mail by conducting various data clean-up methods.
- Update the content of a departmental website.
Education
Bachelor in Informatics - Information And Computer Systems
University of South Africa
Pretoria 04.2001 -
No Degree - MSSQL Server 2012
Dynamix Academy
Johannesburg, South Africa 04.2001 -
Advanced Microsoft Excel
Innovative Ideas Training Academy
Johannesburg, South AfricaNo Degree - Information And Data Modelling
Faculty Training Institute
Johannesburg, South Africa 04.2001 -
Skills
Data analysis and reporting
Data confidentiality
Visualization and presentations
Database maintenance
Data privacy regulations
Data protection, risk management and compliance
Communication and problem solving
Report writing
Teamwork
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Data Analyst
Armscor
09.2012 - Current
Data Privacy Analyst
Absa Bank
01.2012 - 09.2012
CRM Support Help-Desk/Data Analyst
Small Enterprise Development Agency
09.2011 - 12.2011
Data Administrator
University of South Africa
01.2006 - 05.2011
Bachelor in Informatics - Information And Computer Systems
University of South Africa
04.2001 -
No Degree - MSSQL Server 2012
Dynamix Academy
04.2001 -
No Degree - Information And Data Modelling
Faculty Training Institute
04.2001 -
Advanced Microsoft Excel
Innovative Ideas Training Academy