THANDO MTHEMBU
Johannesburg
Summary
Knowledgeable Senior Technical Team Lead with proven track record in leading impactful projects and initiatives in professional setting. Brings valuable experience in strategic planning and executing complex tasks, yielding notable results. Skilled in team leadership, process optimization, project management and technical troubleshooting, with a passion for maintaining inclusive, high-performance cultures.
Also an Allan Gray Orbis Foundation Mentor, committed to empowering young entrepreneurs through leadership and innovation.
Overview
9
9
years of professional experience
Work History
Candidate Fellow Mentor
Allan Gray Orbis Foundation
02.2024 - Current
- Mentor two candidate fellows yearly to develop entrepreneurial thinking, leadership, and resilience.
- Guide personal and professional growth, aligned with the Foundation's mission.
- Conducted workshops fostering critical thinking and entrepreneurship among participants.
Fellow
Allan Gray Orbis Foundation
02.2017 - Current
- Selected as a Candidate Fellow in 2017 for demonstrating excellence, innovation, and leadership potential.
- Awarded the Fellowship award in 2021 for demonstrating intellectual imagination, personal initiative, spirit of significance, courageous commitment, and achievement excellence.
- Developed and implemented mentorship frameworks, improving participant engagement and retention rates.
Senior Technical Team Lead
OnceHub
02.2024 - 10.2025
- Led and coached a multinational team of 9 support professionals across the US, India, and South Africa, fostering collaboration and alignment with Agile principles.
- Led cross-functional projects in data, product development, and UI/UX, using Jira and Trello to manage backlogs, sprints, and workflows. CRM tools used include Salesforce, Zoho, and HubSpot.
- Managed technical escalations and spearheaded root-cause analysis, ensuring timely resolution, and implemented quality-control frameworks that improved support efficiency, reduced defects, and elevated client satisfaction.
- Developed training materials for team members, fostering knowledge sharing and growth.
Business Consultant and Coach
YLED (Youth Leadership & Entrepreneurship Development)
05.2024 - 10.2024
- Coached 30 emerging entrepreneurs on strategy, systems, and leadership.
- Streamlined business processes and guided teams toward measurable growth outcomes.
- Championed an inclusive team culture by mentoring team members, providing constructive performance feedback, and promoting professional growth within an Agile environment.
Technical Support Representative
OnceHub
09.2021 - 01.2024
- Delivered technical troubleshooting and customer support for both local and global clients to resolve technical queries.
- Collaborated with the Development team, Product team, and Sales to resolve high-priority technical issues and record customer impact to decrease account churn rates.
- Contributed to process documentation and supported system improvements.
Education
Front End Web Development
GirlCode, Entelect
Johannesburg, South Africa09.2021
Bachelor of Science - Sports Science & Sports Medicine
University of Cape Town
Cape Town01.2021
Bachelor of Science - Human Anatomy, Physiology & Genetics
University of Cape Town
Cape Town, South Africa01.2020
Matric (Grade 12) -
McAuley House
Johannesburg, South AfricaSkills
- Soft skills: Leadership; Problem Solving; Attention to Detail; Communication; Resilience, Time management
- Technical: Front End Development, Project management, Jira, Trello, Zoho, HubSpot, Kanban, Research Methodologies
Certifications
Certification: The Complete Agile & Scrum Project Management course; McKinsey & Company Forward
Program; Accenture Developer Program; Strategy Consulting Virtual Experience (BCG); Venture Launch
(UCT GSB); Basic Life Support (AHA); HTML Essential Training (LinkedIn Learning)
Honors & Awards: UCT Research Award; UCT GSB Venture Launch Award; Dux Scholar; White Honors
Blazer; Full Colours (Academics)
Timeline
Business Consultant and Coach
YLED (Youth Leadership & Entrepreneurship Development)
05.2024 - 10.2024
Candidate Fellow Mentor
Allan Gray Orbis Foundation
02.2024 - Current
Senior Technical Team Lead
OnceHub
02.2024 - 10.2025
Technical Support Representative
OnceHub
09.2021 - 01.2024
Fellow
Allan Gray Orbis Foundation
02.2017 - Current
Front End Web Development
GirlCode, Entelect
Bachelor of Science - Sports Science & Sports Medicine
University of Cape Town
Bachelor of Science - Human Anatomy, Physiology & Genetics
University of Cape Town
Matric (Grade 12) -
McAuley House