Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
Thando Mpofu

Thando Mpofu

Johannesburg

Overview

6
6
years of professional experience

Work History

HR assistant (intern)

Target Pathology Laboratories
01.2022 - Current
  • Supported the onboarding process for new hires.
  • Maintained employee records and documentation for compliance.
  • Assisted in preparing HR reports and presentations.
  • Participated in employee engagement initiatives and events.
  • Assisted in conducting interviews and evaluating candidates.
  • Coordinated schedules for training sessions and employee development workshops.
  • Helped organize and participate in team-building activities to enhance employee morale and collaboration.
  • Collaborated with team members to enhance recruitment strategies.
  • Maintained up-to-date knowledge of HR best practices and legal regulations.
  • Provided administrative support during investigations related to employee grievances.
  • Helped develop and distribute internal communications related to HR initiatives.
  • Assisted in performing payroll calculations and maintaining accurate payroll records.
  • Supported the management of employee recruitment processes, including scheduling interviews and communicating with candidates.
  • Contributed to the development of training materials and programs for employee development initiatives.
  • Assisted in the development and implementation of HR policies and procedures.
  • Supported data entry and management of HR information systems.

Customer Care agent, PA, Part time receptionist, Part time data capturer

Target Pathology Laboratories
08.2020 - 08.2022
  • Coordinate with healthcare professionals to optimize patient flow and enhance operational efficiency.
  • Provide exceptional customer service by addressing client inquiries and resolving issues promptly and efficiently.
  • Maintain accurate patient records and ensure confidentiality while processing sensitive information.
  • Assist in the training and onboarding of new staff members to uphold service standards in customer care.
  • Conduct quality assurance checks to gather feedback on client experiences and implement improvements.
  • Handle incoming customer inquiries and provide detailed product information to enhance customer satisfaction.
  • Perform data entry and maintain accurate records of customer interactions to support efficient operations.
  • Assist in managing reception duties by greeting visitors and managing appointment schedules effectively.
  • Accurately capture and input data for customer interactions to maintain effective records and streamline service delivery.
  • Perform data entry and manage appointment scheduling, ensuring accurate tracking of patient interactions.
  • Resolve customer issues by actively listening and offering appropriate solutions, ensuring high levels of satisfaction in a busy environment.
  • Greet and assist customers in a courteous manner while managing front desk operations efficiently.
  • Process customer orders and inquiries, ensuring accurate communication and prompt resolution of issues.

Sales consultant

Cell C Head Office
12.2018 - 12.2019
  • Analyze customer needs and provide tailored recommendations to drive sales.
  • Maintain up-to-date knowledge of products and services to effectively communicate benefits to customers.
  • Develop and implement sales strategies to achieve monthly targets and increase customer engagement.
  • Conduct follow-ups with customers to ensure satisfaction and encourage repeat business.
  • Collaborate with team members to organize promotional events that attract new clients and boost sales.
  • Facilitated customer transactions by activating contracts and providing clear information on terms and conditions to enhance the purchasing experience.
  • Worked collaboratively with the sales team to implement effective customer service practices that optimized sales performance and improved overall service delivery.
  • Ensured high levels of customer satisfaction by addressing inquiries and resolving issues promptly, fostering customer loyalty and retention.
  • Provided personalized shopping experiences by actively listening to customer needs and guiding them towards suitable products.
  • Executed upselling techniques by highlighting relevant products and services during customer interactions to maximize sales opportunities.
  • Utilize customer feedback to improve service offerings and enhance the overall shopping experience.
  • Prospected new clients through networking and referral initiatives to expand the customer base.
  • Analyzed sales trends and customer feedback to identify opportunities for improvement and drive revenue growth.
  • Assisted customers with their purchases by understanding their needs and recommending suitable products, thereby enhancing the overall shopping experience.

Education

Human Resource N6 - Personnel Management N6, Personnel Training N6, Labour Relations N6, Computer Practice N6

Ekurhuleni West College
Germiston
04.2025

Bachelor's in Human Resources Management -

Boston City Campus
Kempton park
12.2024

Cabin Crew Licensing Training -

07.2018

Grade 12 - Life Orientation, English, Afrikaans, Geography, History, Economics, Mathematics Literacy

Sir Pierre van Ryneveld High School
01.2014

Skills

  • Ability to work as a team
  • Able to work under pressure
  • Integrity and objective
  • Honest
  • Customer service
  • Attention to detail
  • Time management

Personal Information


  • Gender: Female

Timeline

HR assistant (intern)

Target Pathology Laboratories
01.2022 - Current

Customer Care agent, PA, Part time receptionist, Part time data capturer

Target Pathology Laboratories
08.2020 - 08.2022

Sales consultant

Cell C Head Office
12.2018 - 12.2019

Cabin Crew Licensing Training -

Grade 12 - Life Orientation, English, Afrikaans, Geography, History, Economics, Mathematics Literacy

Sir Pierre van Ryneveld High School

Human Resource N6 - Personnel Management N6, Personnel Training N6, Labour Relations N6, Computer Practice N6

Ekurhuleni West College

Bachelor's in Human Resources Management -

Boston City Campus

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