Thando Masuku

IT Technician

Mabopane,GP

Summary

Skilled Technician with a proven track record at HiFi Corporation, where I enhanced safety and customer satisfaction through expert maintenance and repairs. Demonstrated exceptional problem-solving and customer service skills, leading to significant improvements in equipment functionality and team training. Specialized in turning technical challenges into solutions, ensuring operational excellence and consistency.

Overview

years of professional experience

Work History

Technician

HiFi Corporation

08.2023 - Current

Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Performed troubleshooting and diagnosis on malfunctioning equipment.
Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Trained new technicians on standard operating procedures, ensuring consistency across the team.

Education

Certificate in IT - Technician

NHTC

Zulwini

04.2001 -

Skills

Maintenance and repairs

Problem Solving

As an IT Technician, effective problem-solving requires a structured and systematic approach e.g establish probable causes and systematic Troubleshooting.

Timeline