IT Operations and Service Delivery professional with over 10 years in financial systems support, service management, and governance. Skilled in ITIL-aligned operations, compliance (SOX, GDPR, PCI-DSS), and cross-functional leadership. Proven track record of reducing incident response time by 30% and enhancing audit readiness. Remote-ready and dedicated to delivering operational excellence in dynamic enterprise environments.
ITIL v4 Framework
ISTQB Foundation Phase (Test Analysis)
ITIL v4 Framework (Trained), Incident / Problem / Change Management, SLA & KPI Management, Continual Service Improvement, Service Desk Optimization, SOX, PCI-DSS, GDPR, Basel III, Audit Readiness & RCA, Policy Documentation (SOPs), Governance Frameworks, ServiceNow, Jira, SQL, HP ALM, TestRail, SharePoint, Confluence, Windows, GitHub, Agile, Scrum, DevOps (trained), CI/CD (theory)
Professional Accomplishments
Academic & Leadership Accomplishments