Thando Lydia Duma
Umbilo, Durban
Summary
Leads Control Centre staff scheduling, attendance tracking and shift cover to maintain service continuity. Coordinates with Senior Coaches, Human Resources and line managers to manage training, leave, timekeeping and employee documentation. Strengthens team accountability through performance reporting, irregularity escalation and disciplinary support. Manages rosters, timesheets and overtime approvals to keep staffing records accurate and current. Verifies leave, attendance and shift handovers to support compliance and business continuity. Delivers daily zone performance reports and escalates workforce issues promptly to keep control centre activity aligned. Dependable manufacturing professional leading teams by example to deliver quality results. Plans and coordinates staff and resources strategically to achieve performance targets. Committed to maintaining positive, productive working environments through focused leadership.
Overview
11
11
years of professional experience
Work History
Control Centre Supervisor
eThekwini Municipality - Water and Sanitation
Durban
08.2025 - Current
- Preparing the roster and arranging replacements.
- Leasing with Senior Coach regarding trainings and WSP attendance.
- Verify timesheets using roster and Updating daily attendance register for the whole control Centre staff.
- Validate and authorize Control Centre timesheets, overtime hours, all types of leave for Work Schedulers, Supervisors and Complaints Inspectors.
- Compile the daily performance for all Zones daily.
- Working closely with Human Resources on various employee related matters. This includes assisting with sick leave and extended absences, maternity leave and employee documentation.
- Reporting Irregularities of shifts ensure that proper handling and taking over of shifts are carried out effectively by compiling and circulating of the Control Centre Daily Register for business continuity purposes.
- Initiate disciplinary enquiry in terms of Disciplinary Procedure and Code Collective Agreement.
- Current
Works Scheduler
eThekwini Municipality - Water and Sanitation
Durban
08.2015 - 07.2025
- Provide the customers& Councillors directly or via Eservices with diplomatic and tactful written or telephonic updates/feedback on the progress of their complaints/job or after completion thereof using WhatsApp.
- Cascading the Faults Opened for Specified Number of Hours Reports to the relevant custodians for long outstanding faults to be completed.
- Escalation of WhatsApp queries to relevant custodians for actioning.
- Extracting productivity and management reports.
- Dispatch work to the Technicians via computerized system and phone.
- Determine and record damages to third party (Telkom, Electricity, Fire Department).
- REASON FOR LEAVING: Developing on A Control Centre Supervisor position
- Promoted
Education
Advanced Diploma in Business Management -
MANCOSA
Durban, South Africa01.2025
National Diploma in Office Management and Technology -
UNISA
Durban, South Africa01.2014
Matric -
Ekukhuleni High School
Durban, South Africa01.2008
Skills
- Supervisory Foundations
- Emotional Intelligence and Assertive Communication
- Conflict Management in the Workplace
- Accident/Incident Investigation
- Plumbing Theory
- Roster management
- Attendance tracking
- Incident reporting
- Escalation management
References
- Mrs Maureen Shezi, eThekwini Municipality (Water and Sanitation - Control Centre), Administrator, 061 426 2257
- Simphiwe Ngubane, eThekwini Municipality (Water and Sanitation - Control Centre), Senior Coach, 083 394 5941
Timeline
Control Centre Supervisor
eThekwini Municipality - Water and Sanitation
08.2025 - Current
Works Scheduler
eThekwini Municipality - Water and Sanitation
08.2015 - 07.2025
Advanced Diploma in Business Management -
MANCOSA
National Diploma in Office Management and Technology -
UNISA
Matric -
Ekukhuleni High School