Summary
Overview
Work History
Education
Skills
Interests
Personal Information
Timeline
Generic

Thando Khanya Xhekwa

Sales Specialist
14th Road Noordwyk, Phoenix View Estates, Block 12-Unit 12 Midrand Johannesburg

Summary

Sales professional with proven ability to drive revenue growth and enhance customer satisfaction. Known for fostering collaborative team environments and delivering results in dynamic settings. Skilled in strategic planning, client relationship management, and adaptive problem-solving.

Overview

10
10
years of professional experience
2010
2010
years of post-secondary education
5
5
Languages

Work History

Sales Specialist

Indalo Water & Energy Solutions
08.2024 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Provided first-rate service to all customers and potential customers.
  • Exceeded sales targets by consistently meeting and surpassing monthly quotas.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Developed custom proposals for high-value prospects, successfully closing major deals.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Expanded customer base with targeted prospecting and lead generation efforts.
  • Drafted, finalized and submitted paperwork to complete sales.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Presented professional image consistent with company's brand values.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Administrator: - Office Administration and Sales

Auto Body Tools and Equipment
07.2022 - 12.2023
  • Company Overview: Auto Body Tools and Equipment specializes in selling refurbished and used panel beating equipment.
  • Search for and contact a Panel Beater that was relocating or going out of business.
  • Negotiate the sale and prices of equipment the panel beater owner was willing to sell at.
  • Once a deal is struck and transaction concluded, arrange for the safe removal of the equipment from the seller’s premises and safe storage of the said equipment in our warehouse.
  • Call various panel beater shops and offer them the equipment at negotiable prices.
  • Organise courier services to deliver the sold equipment to the client.
  • Maintain a data base of all our service providers and clients.
  • During my time at Auto Body Tools and Equipment, I learned a lot about customer relations, negotiating, sales and marketing. I also learned how to do research and gained insights into the automotive industry.
  • Auto Body Tools and Equipment specializes in selling refurbished and used panel beating equipment.

Administration Clerk

Sibanye Group Gas Company
02.2021 - 06.2022
  • Company Overview: Sibanye Group Gas Company sells liquified petroleum gas (LPG) products to both household and industrial gas users. The company is based in Queenstown in the Eastern Cape.
  • Take orders from a broad range of our clients such as households, schools, restaurants, auto repair workshops etc.
  • Orders are both electronic and telephonic.
  • Follow through on the order and ensuring that the client receives their order (timeously and the correct order is delivered).
  • Meet with our clients to negotiate product prices and address any concerns around their orders.
  • Day to day banking.
  • Sales tracking and reporting (month on month) using MS excel and PowerPoint.
  • Sibanye Group Gas Company sells liquified petroleum gas (LPG) products to both household and industrial gas users. The company is based in Queenstown in the Eastern Cape.

Client Administrator

First Touch Communications
03.2015 - 12.2020
  • Company Overview: First Touch Communications is a short-term insurance broking company based in Sandton.
  • Capturing of client information (accurate data base maintenance).
  • First point of contact for clients in submitting their claims (accurate claim capturing).
  • Escalate the claim for further processing.
  • Whilst studying I had an opportunity to be employed (part time basis) at Musica in Sandton City where I was tasked with organizing stock in alphabetic order.
  • Over time I had the opportunity to operate and manage the cash register.
  • I learned a lot about dealing with customers from different walks of life and it was also a great benefit as I was studying towards my communications diploma at the time.
  • First Touch Communications is a short-term insurance broking company based in Sandton.

Education

National Senior Certificate - Languages: English 1st Language, isiXhosa additional Language, Geography, Life Sciences, Mathematical Literacy, Tourism

Get Ahead High School
Queenstown, Eastern Cape

Diploma - Media Studies & Communication

Boston Media House

Skills

    Client relations

    Inquiry handling

    Relationship selling

    Needs assessment

    Sales reporting

    Sales expertise

    Relationship building

    Complaint resolution

    Social media selling

    Team collaboration

    Customer service and care

    Upselling and cross selling

    Sales presentations

    Sales process optimization

    Call center operations

Interests

Music
Movies
Watching Sport
Gym

Personal Information

  • ID Number: 9109075457085
  • License: Code 08
  • Health Status: Excellent
  • Date of Birth: 09/07/91
  • Gender: Male
  • Nationality: South African
  • Marital Status: Single

Timeline

Sales Specialist

Indalo Water & Energy Solutions
08.2024 - Current

Administrator: - Office Administration and Sales

Auto Body Tools and Equipment
07.2022 - 12.2023

Administration Clerk

Sibanye Group Gas Company
02.2021 - 06.2022

Client Administrator

First Touch Communications
03.2015 - 12.2020

Diploma - Media Studies & Communication

Boston Media House

National Senior Certificate - Languages: English 1st Language, isiXhosa additional Language, Geography, Life Sciences, Mathematical Literacy, Tourism

Get Ahead High School

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