Thando Hleza

With a proactive approach, I excel in identifying and resolving potential issues swiftly, minimizing their impact on the organization and its clients. I efficiently handle administrative tasks like filing, data entry, and typing, ensuring smooth communication and paperwork management. My commitment to upholding relevant codes and procedures preserves the organization's ethical and legal integrity, supported by meticulous attention to detail. I'm dedicated to maintaining excellence across all responsibilities, contributing significantly to operational efficiency. Additionally, I've designed training programs to enhance employees' grasp of quality assurance principles and practices. I conduct thorough inspections to ensure compliance with regulatory standards and implement new quality assurance and customer service benchmarks. My efforts consistently enhance operational effectiveness and uphold high-quality standards, driving organizational success.

Throughout my tenure, I've excelled in providing exceptional customer service by promptly addressing needs, offering directions, and resolving queries. As a skilled tenant manager, I've ensured tenant satisfaction and timely issue resolution. My strong communication skills shine in efficiently handling customer calls and complaints. I take pride in managing marketing equipment placement for optimal visibility and condition. Dedication to mall upkeep ensures cleanliness and excellence. Whether face-to-face or over the phone, I prioritize exceptional customer experiences. Notably, I efficiently manage voucher sales at Mall of Africa, ensuring accuracy and smooth transactions. My contributions foster a thriving, customer-centric environment.

Throughout my career, I've excelled in understanding and effectively communicating product benefits to potential clients. Collaborating closely with the sales team, I've developed and executed successful sales strategies aligned with company objectives. My dedication to execution has yielded impressive outcomes, from prospecting new clients to skillfully closing deals. As the main client contact, I've provided exceptional pre-sales support, addressing inquiries clearly and comprehensively. My commitment to accuracy is reflected in precise record-keeping of sales data, contributing to a real-time sales pipeline view. My professionalism and product knowledge have consistently surpassed expectations, fostering strong customer relationships and positive impressions of the business.