Thando Dirontso Dambuza

• Engaging with both existing and prospective customers by proactively marketing Tracker Connect services, handling inbound and outbound calls efficiently to maximize engagement and service reach.
• Demonstrating comprehensive knowledge of Tracker Connect's full range of products and services, tailoring upselling and cross-selling strategies to meet individual customer needs and drive retention.
• Achieving and exceeding sales benchmarks by leveraging product expertise and customer insights, consistently contributing to Tracker Connect's growth objectives.
• Addressing client concerns with empathy and professionalism, ensuring timely resolution and reinforcing Tracker Connect's commitment to a positive customer experience.
• Maintaining accurate records of all customer interactions, meticulously documenting call details and customer feedback to support quality control and continuous improvement efforts.
• Identifying customer pain points and proactively offering solutions or product enhancements, enhancing customer satisfaction and loyalty.
• Collaborating with cross-functional teams to ensure seamless service delivery and staying updated on new products or policy changes that may impact customer interactions.
• Following up with customers post-interaction to ensure satisfaction, confirm issue resolution, and nurture ongoing relationships that support long-term customer retention.
• Monitoring and analyzing service trends to refine communication techniques and contribute to Tracker Connect's customer retention strategies.
• Proven ability to learn quickly and adapt to new situations.

Reason for living : Contract Ended

References : Ms Patricia Mojaki, Supervisor

Contact Details 073 231 0052

• Engaging with prospective clients through outbound calls to present and explain Telesure Investment Holdings' short-term insurance products, demonstrating in-depth product knowledge to build interest.
• Identifying client needs by asking targeted questions and actively listening, creating tailored insurance solutions.
• Driving sales conversions by providing clear and persuasive product information, handling objections, and effectively closing sales.
• Managing a client portfolio by building and nurturing strong customer relationships, ensuring satisfaction, and identifying opportunities for cross-selling and upselling additional services or products.
• Ensuring all sales and client interactions comply with regulatory and company standards, maintaining Telesure's commitment to ethical practices and quality service.
• Collaborating closely with team members and other departments to ensure seamless policy processing, timely responses to customer queries, and accurate updates on client accounts.
• Utilizing CRM software to record detailed notes and track client interactions, enabling a smooth and personalized follow-up process and supporting data-driven sales strategies.
• Exceeding performance targets through a commitment to continual learning, staying updated on product offerings, and industry trends.

Reason for living : Resigned

References : Anna Mokoena, Supevisor

Contact Details 069 258 6679

• Managing the end-to-end claims process, including assessing claim merits, verifying coverage, and ensuring alignment with SLA requirements, to deliver accurate and timely resolutions.
• Coordinating breakdown support by actively liaising between clients and suppliers, prioritizing efficient response times and fostering seamless communication for high client satisfaction.
• Conducting GPS-assisted tracking of fleet vehicles during breakdown incidents, ensuring timely assistance and providing real-time updates to clients for enhanced transparency and peace of mind.
• Maintaining comprehensive records of all claims and breakdown incidents, utilizing precise documentation to support effective claims processing, regulatory compliance, and continuous improvement.
• Ensuring exceptional customer service by promptly addressing inquiries and resolving issues, reinforcing Eqstra Fleet Management's commitment to reliability and customer-focused solutions.
• Collaborating with team members and stakeholders to identify trends in breakdown incidents and claims, using insights to improve response strategies and client experience.
• Reviewing and updating standard operating procedures related to claims processing and breakdown support, ensuring all processes remain efficient, client-centered, and aligned with industry standards.

Reason for Living : Contract Ended

References : Anne Mudau, Manager

Contact Details 072 285 2963

• Performing direct sales by actively promoting funeral and savings policies through inbound and outbound calls, effectively communicating product benefits and features to potential customers.
• Retaining existing clients by promptly handling inquiries and facilitating policy upgrades, ensuring high levels of customer satisfaction and loyalty.
• Escalating complex issues to the appropriate departments, ensuring smooth operations and prompt resolutions to maintain a positive customer experience.
• Building rapport with clients through effective communication and empathy, understanding their needs and providing tailored solutions to enhance their experience.
• Tracking and documenting customer interactions in the CRM system to maintain accurate records and support future sales efforts and service improvements.
• Collaborating with team members and management to develop sales strategies and promotional campaigns that drive engagement and increase policy adoption.
• Participating in ongoing training and development sessions to enhance product knowledge and sales techniques, staying updated on industry trends to better serve customers.

Reason for living : Resigned

References : Rendani Mudau, Team Leader

Contact Details 082 867 1646