Thando Banele Sibisi
IT Support
Katlehong
Summary
Detail-oriented IT Professional experienced in system maintenance and technical support. Achieved high standards and effective results through strong organizational skills, teamwork, and adaptability in high-stress environments. Focused on diagnosing and resolving technical issues to enhance system functionality and user satisfaction.
Overview
2
2
Languages
1
1
Certificate
4
4
years of professional experience
Education
High School Diploma -
Katlehong Engineering School of Specialisation
309 Masakhane Street. 04.2001 -
Skills
Help desk operations
Customer service
Online chat support
Network troubleshooting
Network administration
Mobile device management
Hardware installation
Software updates
Virtualization technologies
Technical documentation
Adaptability
Active listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Support Worker
Advocate Moeketsi Phantsi
07.2026 - Current
Certified IT Customer Support, Cisco Networking Academy
02-2026
IT Help Desk / IT Technician
Advocate Moeketsi Phantsi
01.2023 - 01.2026
High School Diploma -
Katlehong Engineering School of Specialisation
04.2001 -
Work History
Client Support Worker
Advocate Moeketsi Phantsi
07.2026 - Current
- Provided empathetic support to clients, enhancing their overall satisfaction and well-being.
- Assisted in developing individualized care plans tailored to client needs and preferences.
- Coordinated communication between clients, families, and healthcare providers for effective care delivery.
- Monitored client progress, documenting changes and reporting findings to relevant stakeholders.
IT Help Desk / IT Technician
Advocate Moeketsi Phantsi
01.2023 - 01.2026
- Duration: 3 Years (2023 – 2026)
- Diagnosed and resolved hardware and software issues for end-users, enhancing system performance and user satisfaction.
- Managed installation and configuration of network components, ensuring reliable connectivity across multiple devices.
- Provided technical support via phone, email, and in-person, maintaining high levels of customer service and responsiveness.
Accomplishments
- Achieved Cisco Packet Tracer Cert through effectively learning.
- Achieved Windows Operating System by completing Operating Systems Basics with accuracy and efficiency at Cisco Networking Academy
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved IT Customer Support Basics badge by completing IT Customer Support Basics with accuracy and efficiency at Cisco Networking Academy.
Certification
Certified IT Customer Support, Cisco Networking Academy
Languages
English
Upper intermediate (B2)
zulu
Advanced (C1)
Software
Office Suite
Operating Systems
PERSONAL DETAILS
- Name: Thando Banele
- Surname: Sibisi
- Date of Birth: 2005-07-17
- Identity Number: 0507175255086
- Gender: Male
- Nationality: South African
- Marital Status: Single
- Home Language: IsiZulu
- Other Languages: English
- Health Status: Good
- Criminal Record: None
- Physical Address: 595 Mabona Street, Twala Section, Katlehong, 1431
- Contact Number: 072 962 5953
- Email: Thandoking67@gmail.com