Thandiwe Shirley Khoza
Medical Sales Training Manager
Centurion
Summary
A passionate and motivated trainer who specializes in coaching and mentoring employees (Medical/Pharmacy Representatives) to improve their medical knowledge and performance by creating an environment of mutual respect, trust and accountability.
A strategic relationship builder with key stakeholders and team player with 8 years of training experience (Pharmacy/Medical representatives, pharmacists, clinics sisters and consumers).
Throughout my career, I've been exposed to acquired various selling skills and methods while being a Pharmacy and Detailing Representative.
Overview
23
23
years of professional experience
Work History
PR & Training Manager
Pharmaforce Distribution (SANP)
04.2016 - Current
- Evaluated effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
- Established culture of continuous learning, promoting professional development opportunities for all employees across our organization.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Coordinated and prioritized required training courses for (Medical Sales Reps) employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Directed field training to enhance participants' skills.
- Assisted in development of employee assessments to measure training value.
Medical Sales Representative
Ranbaxy Pharmaceuticals
05.2013 - 02.2014
- Supported territory growth by working with colleagues and using effective targeting of under-tapped regions.
- Serviced existing accounts on regular basis to maximize revenue.
- Supplied GPs with in-depth information on Cardiovascular Antibiotics.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Facilitated upselling by cultivating productive relationships with clients, doctors' and pharmacists.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Used Repwize system to maintain company database with essential account and sales information.
- Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers. Assisted in organizing educational workshops for healthcare providers to enhance their understanding of our company'' products and increase overall usage rates.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Attended industry conferences to network with potential clients, expanding business opportunities for Ranbaxy.
- Used consultative sales approach to understand and meet customer needs.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing understanding of product benefits and features.
- Optimized territory management by regularly analyzing sales data and adjusting strategies, accordingly, maximizing efficiency.
Medical Representative
Adcock Ingram
10.2011 - 04.2013
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Participated in industry conferences and events, showcasing company products to a wider audience of potential clients.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Improved product knowledge for team members through regular training sessions and workshops.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Managed 120 customers and achieved sales targets.
Detailing and Medical Sales Rep
GlaxoSmithKline Pharmaceuticals (Aspen)
11.2008 - 09.2011
- Attended industry conferences to network with potential clients, expanding company's business opportunities.
- Implemented diverse marketing and promotional strategies to enhance brand performance in target markets.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing understanding of product benefits and features.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
- Stayed up-to-date on industry advancements by participating in continuing education courses and attending relevant seminars.
- Documented client interactions, sales and pitches delivered in CRM system.
- Enhanced sales processes by utilizing CRM software to track client interactions and follow up on potential leads systematically.
- Completed thorough competitor analysis to understand market trends and identify areas of opportunity for growth.
- Implemented successful marketing strategies for new product launches, resulting in high adoption rates among healthcare providers.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Penetrated new territories, successfully establishing relationships with clients (Pharmacists)
- Facilitated upselling by cultivating productive relationships with clients, dispensing doctors and pharmacists.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Assisted in organizing educational workshops like CMEs for healthcare professionals.
Professional Medical Representative
Pfizer, Wyeth Pharmaceuticals
08.2006 - 10.2008
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Coordinated with cross-functional teams to ensure seamless implementation of new products and services within assigned territory.
- Participated in regional conferences.
- Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
- Analyzed market to identify new opportunities and strengthen relationships with GPs in emerging markets.
- Maintained accurate records of all sales activities using CRM software, enabling data-driven decision-making processes for future campaigns.
- Increased prescription rates by delivering persuasive presentations to physicians and pharmacists.
- Managed over 150 customers, emerging Markert grew with more than 20%.
Teller and Consultant
First National Bank
07.2003 - 07.2006
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Cross-sold credit cards, loans and other bank products.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Contributed positively at work by demonstrating professionalism, courteousness, and strong work ethic.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Processed applications for new accounts.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Established rapport with new clients to increase satisfaction and loyalty.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Cashier
Boxer Superstores (Mafikeng)
09.2001 - 01.2002
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times (Trainee Buyer).
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Excellent communication skills, both verbal and written.
Education
Honours - Counseling Psychology
University of South Africa (Unisa)
Pretoria 03.2021 - 03.2021
Post Graduate Diploma in Marketing - Sales And Marketing Education
University of South Africa (Unisa)
Pretoria, South Africa 06.2010 - 06.2010
Bachelor of Science - Microbiology And Biochemistry
University of KwaZulu Natal
Durban, South Africa 04.1999 - 04.1999
Skills
Presentation Skills
undefinedHiking, Bootcamp and Aerobics
I love nature, i go for hiking whenever i get time just to clear my mind. Some saturdays i do boot-camp or aerobics.
Timeline
Honours - Counseling Psychology
University of South Africa (Unisa)
03.2021 - 03.2021
PR & Training Manager
Pharmaforce Distribution (SANP)
04.2016 - Current
Medical Sales Representative
Ranbaxy Pharmaceuticals
05.2013 - 02.2014
Medical Representative
Adcock Ingram
10.2011 - 04.2013
Post Graduate Diploma in Marketing - Sales And Marketing Education
University of South Africa (Unisa)
06.2010 - 06.2010
Detailing and Medical Sales Rep
GlaxoSmithKline Pharmaceuticals (Aspen)
11.2008 - 09.2011
Professional Medical Representative
Pfizer, Wyeth Pharmaceuticals
08.2006 - 10.2008
Teller and Consultant
First National Bank
07.2003 - 07.2006
Cashier
Boxer Superstores (Mafikeng)
09.2001 - 01.2002
Bachelor of Science - Microbiology And Biochemistry
University of KwaZulu Natal
04.1999 - 04.1999
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