Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
THANDIWE PRECIOUS MBELE
1137 Cayenne Street, Zakariyya Park
Summary
Overview
13
years of professional experience
Work History
Impact HR (Do It BPO)
Customer Service Executive
07.2024 - Current
Job overview
- Tracker Network UK
- Assisting clients with tracker devices
- Creating subscriptions for retail and Corporate accounts, transfer of ownerships and cancellations
- Activating and Renewing of subscriptions
- Assisting clients with registering to their Tracker Touch Apps
- Scheduling appointments with installers for fitting clients' units
- Taking payments and invoices
- Processing refunds
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Startek Solution
Customer Service Executive
07.2023 - 12.2023
Job overview
- Registering internal and High School Students
- Bookings, scheduling, re-scheduling and cancellations of exams
- Issuing of Students reports and Academic records
- Arranging venues for exams
- Taking payments and invoices
- Processing Refunds
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Startek Solution (Discovery Health Medical Scheme)
Client Service Consultant
12.2021 - 03.2022
Job overview
- Taking inbound calls.
- Educated clients on services and products available.
- Dealing with multiple telephonic queries from Discovery members, brokers, franchises, the public and internal parties.
- Logging of all queries and routing all enquiries to correct departments.
- Keep up-to-date with policy and product changes.
- Respond to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
Startek Solution (Discovery Health)
Customer Service
07.2021 - 11.2021
Job overview
- Assisting members with registration for vaccination and bookings.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Updating Members Vaccination cards.
- Outbound, calling members to book them for vaccination.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
Altron Outsourcing (SASSA)
Customer Service
01.2021 - 07.2021
Job overview
- Assisting with registering for SRD 350 grant
- Managed high call volumes while maintaining a calm demeanor and professional attitude under pressure.
- Handled escalated customer concerns with diplomacy and tact, finding agreeable solutions that satisfied both parties.
- Assisting and solving different types of all SASSA grant queries in a form of calls and emails.
- Updating SASSA beneficiary details
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
Jacklin Enterprises
Customer Care
08.2019 - 09.2020
Job overview
- (UK/ROI)
- Offering assistance to inbound calling customers. Log orders for lost and not received items.
- Doing triplicates for orders to be couriered
- Updating existing customer banking details. Creating new subscriptions and back-orders.
- Cancelling and Re-instating of existing subscriptions. -Processing Invoices, cheque requisitions and once off payments.
- Delivered profitable and loyalty-generating customer care through daily transactions, customer inquiries and problem resolution.
CAPCORP (Vodacom)
Customer Acquisition
09.2015 - 04.2016
Job overview
- Assisting dealers or Trade Partners with handsets queries.
- Approving and Declining Handsets Contract Applications.
- Sending request for Portfolio reviews to the Back Office Team or Supervisors.
- Credit Vetting and checking if Applications sent are not fraudulent
- Assisted in development of credit policies that balanced risk management with customer acquisition objectives.
Damelin Correspondence Collage
Exam and Assessment Assistance
04.2012 - 06.2015
Job overview
- Office Administration through registering Internal and High School Students.
- Archiving Students forms, exam sheets and results.
- Data Capturing of Students details, progress status and invoice details.
- Offer support through Help Desk box and Dial a Tutor box to students with exams and assessment queries.
- Picking and Packing of Exams question papers and sending them to assessment centres.
- Issuing and updating of Students Statements of Results,Progress Reports and Academic Records
- Collaborated with other Exam Assistants to share best practices and improve overall team efficiency in administering exams.
Education
IQ AcademyOnline
No Degree from Public Administration
04.2001
University Overview
Afrique Florida
No Degree from Customer Management
04.2001
University Overview
World Outsource Florida
No Degree from International Contact Centre
04.2001
University Overview
Emshukantambo Secondary SchoolPimville, South Africa
High School Diploma
04.2001
University Overview
Skills
Administrative and Office Support
Timeline
Customer Service Executive
Impact HR (Do It BPO)
07.2024 - Current
Customer Service Executive
Startek Solution
07.2023 - 12.2023
Client Service Consultant
Startek Solution (Discovery Health Medical Scheme)
12.2021 - 03.2022
Customer Service
Startek Solution (Discovery Health)
07.2021 - 11.2021
Customer Service
Altron Outsourcing (SASSA)
01.2021 - 07.2021
Customer Care
Jacklin Enterprises
08.2019 - 09.2020
Customer Acquisition
CAPCORP (Vodacom)
09.2015 - 04.2016
Exam and Assessment Assistance
Damelin Correspondence Collage
04.2012 - 06.2015
IQ Academy
No Degree from Public Administration
04.2001
Afrique
No Degree from Customer Management
04.2001
World Outsource
No Degree from International Contact Centre
04.2001
Emshukantambo Secondary School
High School Diploma
04.2001
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