Summary
Overview
Work History
Education
Skills
references
Timeline
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Thandiwe Mudlai

Thandiwe Mudlai

Client Liaison Officer
Johannesburg

Summary

Highly organized, efficient and reliable Client Liaison Officer with strong background in coordinating business operations with internal stakeholders.

Bringing 10 years of experience in the corporate industry.

A well-integrated personality, faithful in my responsibilities and will go an extra mile to make sure tasks are performed satisfactorily and to the required standard. The level of excellence expected will be met and exceeded. Confident to be competent in the performance of any task required of me.

Overview

12
12
years of professional experience

Work History

Client Liaison Officer

Bowmans
10.2022 - Current
  • Act as brand ambassador for firm.
  • Greet and usher clients to boardrooms, offer refreshments to clients.
  • Managing booking of boardrooms, and serving of refreshments.
  • Managing telephone lines, transferring calls and taking messages, diverting calls for staff that are on leave or out of office.
  • Cultivated strong corporate image and identity with clear branding.
  • Created and maintained organizational database of stakeholders and contacts for use by personnel.
  • Responded to inquiries from internal personnel and outside clients immediately.
  • Organized and detail-oriented with a strong work ethic.
  • Applied effective time management techniques to meet tight deadlines.
  • Developed and maintained courteous and effective working relationships.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Professionally communicate relevant internal messages as required.
  • Ensure that all client facing areas are well maintained.
  • Ensure that all technical equipment within these areas is in good working condition.
  • Coordinate with IT to ensure that boardrooms are set up on time and according to requirements.
  • Managing deliveries and collections.

Functions Administrator

Standard Bank South Africa
10.2018 - 09.2021
  • To provide efficient, accurate and total service to guests, management and staff of Executive Dining Rooms in reserving of dining rooms, wine cellar and other facilities to ensure that maximum occupancy is achieved
  • Manage bookings for Executive Dining Rooms and Auditoriums.
  • Respond to requests on email, depending on availability: reply attaching booking form with menu options that user has to complete and forward back , once booking form is completed, confirmation of booking is done via email.
  • Managed over 30 emails per day, requesting function venues.
  • Managed 2 Auditoriums split within 2 buildings, 140 and 180 seater, 5 Dining rooms with the biggest room taking 100 people, Wine cellar that takes 12 people.
  • Handover to be done with chefs on weekly basis, working one week in advance.
  • Ensure that all weekly function sheets are completed accurately and on time and distributed to all relevant departments, e.g. Reservations Manager, Food and Beverage Manager, Executive Chef, Maître D`s, paying particular attention to details such as dietary requirements, and room set up`s.
  • Ensure that all venues are booked on hospitality system.
  • Ensure that all contact details on hospitality system are correct.
  • Assist customers whilst in Executive Dining Rooms with any unexpected requirements that were not arranged prior to event.
  • Preparation and interpretation of relevant statistics for Food and Beverage department to be sent to reservations manager for sign off.

Receptionist

Standard Bank South Africa
08.2013 - 10.2018
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Dealt with over 100 visitors a day.
  • tallied statistics of visitors assisted per day.
  • Registered and issued visitors with access cards.
  • Responded to inquiries from callers seeking information.
  • Respond to emails from staff requesting access for their clients.
  • Sign for staff deliveries, and notify them via email about their deliveries.
  • Create waybills for collections by courier companies.
  • Book Meeting rooms and send confirmation email.
  • Do floor checks for maintenance issues and breakages.
  • Log calls for maintenance, IT, and furniture issues.

Guest Service Assistant

Soweto Hotel & Conference Center
09.2012 - 06.2013
  • Greeted guests upon arrival by providing warm welcome.
  • Managed check-in and check-out procedures for guests and assigned rooms, as well as keys.
  • Assist with events, name tags and registration table.6
  • Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
  • Handled customer complaints to satisfy and retain guests.
  • Communicated effectively with team members to guarantee smooth operations during high-volume periods.
  • Sort register cards into registration pit/racks.
  • Respond to emails and attend to calls and enquiries on availability.
  • Compile quotations for accommodation and other events.
  • Prepare welcome letters for guests that will be checking in.
  • Make reservations for individuals or small groups using OPERA PMS.
  • Post charges to guest’s rooms & collect payment at check out.
  • Check out guests and check if all bills are settled before check-out.
  • Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment, like Soweto bicycle tour.
  • Maintained high level knowledge of all hotel services offered to answer guest questions.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations
  • Managed reservation system updates accurately, preventing double bookings or other discrepancies

Education

Diploma - Hospitality Management

International College of Hotel Management
Australia
04.2001 -

High School Diploma -

Sandown High School
Sandown, South Africa
04.2001 -

Skills

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references

Samkelisiwe Malevu - Sales & Marketing Manager/Front office Manager
Soweto Hotel & Conference centre
081 592 7405


David Mdluli - National Facilities Administrator
Standard Bank Head Office
083 662 5227


Zanele Morake - Functions Coordinator
Standard Bank Head Office
084 024 5150


Nisha Pillay - Partner
Stanton Chase (Bowmans building)
072 597 4252

Timeline

Client Liaison Officer

Bowmans
10.2022 - Current

Functions Administrator

Standard Bank South Africa
10.2018 - 09.2021

Receptionist

Standard Bank South Africa
08.2013 - 10.2018

Guest Service Assistant

Soweto Hotel & Conference Center
09.2012 - 06.2013

Diploma - Hospitality Management

International College of Hotel Management
04.2001 -

High School Diploma -

Sandown High School
04.2001 -

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Thandiwe MudlaiClient Liaison Officer