Summary
Overview
Work History
Education
Skills
Quote
Languages
Timeline
OfficeManager
THANDIWE MLENZE

THANDIWE MLENZE

Office Manager
Nelson Mandela Bay

Summary

Dynamic Office Manager at Columbus Cleaning Solutions with proven expertise in customer service and office administration. Enhanced team productivity through effective task delegation and streamlined operations, achieving significant cost reductions. Skilled in data entry and fostering strong staff relationships, ensuring a collaborative and efficient work environment.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience

Work History

Office Manager

Columbus Cleaning Solutions
02.2017 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Client Service Consultant

Debtors Protection Consultant
01.2014 - 08.2014
  • Responded to customer concerns with friendly, knowledgeable service, and resolved issues quickly to deliver prompt service.
  • Championed the ongoing professional development of junior team members by offering guidance, mentorship, and opportunities for growth within the organization.
  • Maintained detailed client records with both personal and payment information.
  • Provided customers with information about company offerings and answered questions about features, costs, and delivery.
  • Maintained detailed records of client interactions in CRM system, enabling efficient follow-up and ongoing relationship management.
  • Updated accounts, documents and reports with efficiency and accuracy.

Assistant Student Tutor

Evergreen College
04.2011 - 12.2013
  • Implemented test-taking strategies during tutoring sessions, enabling students to overcome exam anxiety and perform well under pressure.
  • Enhanced student understanding by providing one-on-one tutoring sessions in various subjects.
  • Developed strong rapport with students by maintaining open communication channels and actively listening to their concerns or struggles.
  • Adapted tutoring techniques to accommodate diverse learning styles, ensuring each student received the necessary support for success.
  • Assisted instructors in grading assignments promptly while providing meaningful feedback to students.
  • Facilitated group study sessions to foster collaborative learning among peers.
  • Ensured a safe learning environment where students felt comfortable seeking assistance when needed.

Education

High School Diploma -

Varsity College
Port Elizabeth, South Africa
04.2001 -

No Degree - Computer Course

EC Academy of Computors
Port Elizabeth, South Africa
04.2001 -

Skills

Customer service

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Languages

English
Advanced (C1)
Xhosa
Advanced (C1)

Timeline

Office Manager

Columbus Cleaning Solutions
02.2017 - Current

Client Service Consultant

Debtors Protection Consultant
01.2014 - 08.2014

Assistant Student Tutor

Evergreen College
04.2011 - 12.2013

High School Diploma -

Varsity College
04.2001 -

No Degree - Computer Course

EC Academy of Computors
04.2001 -

Similar Profiles

CREATE PROFILE
THANDIWE MLENZEOffice Manager