Microsoft Office
Thandiwe Maseko
..
Johannesburg
Summary
A proactive and versatile professional with a dedication to quickly adapting to new challenges. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
Work History
Sports Trader & Customer Care Agent
Mark IT Africa
02.2025 - 03.2026
- Monitored live sporting events and adjusted odds in real-time based on game developments
- Set and updated betting odds to balance risk and maximize profitability
- Analyzed betting patterns and market trends to make informed trading decisions
- Managed liabilities and exposure to minimize financial risk for the business
- Suspended or adjusted markets in response to unusual or suspicious betting activity
- Ensured accuracy of odds and betting markets across all platforms
- Worked closely with risk and compliance teams to prevent fraud and match-fixing risks
- Assisted customers with account queries, deposits, withdrawals, and betting issues
- Resolved complaints professionally and in a timely manner
- Verified customer accounts and ensured compliance with KYC requirements
Branch Manager
Global Sports Betting
09.2019 - 09.2024
- Managed the day-to-day operations of the branch, ensuring smooth and efficient service delivery
- Supervised, trained, and scheduled staff, improving team performance and productivity
- Controlled daily cash flow, including banking, petty cash, float management, payouts, and end-of-day reconciliation
- Ensured accuracy of all financial transactions and minimized discrepancies and losses
- Drove sales and achieved branch revenue targets
- Delivered excellent customer service by resolving complaints and maintaining a professional environment
- Ensured compliance with gambling regulations, including age verification and responsible betting practises
- Monitored betting activities to detect and prevent fraud or suspicious behavior
- Maintained branch security, including oversight of CCTV systems and cash handling procedures
- Prepared daily, weekly, and monthly operational and financial reports for head office
Cash Operator
Playbet
05.2013 - 08.2019
- Processed customer bets electronically and in transaction ledgers
- Monitoring amounts of money placed on race entrants
- Handled cash transactions, including deposits, withdrawals, and payouts of winnings
- Verified and paid out winning tickets quickly and correctly
- Balanced cash drawers at the beginning and end of each shift
- Provided excellent customer service and assisted customers with queries or issues
Front Desk Administrator
Turn 'N Tender Steakhouse
02.2010 - 05.2013
- Welcomed guests warmly and created a positive first impression
- Managed reservations, bookings, and walk-in customers efficiently
- Answered incoming calls and handled customer inquiries and booking requests
- Maintained accurate reservation records and guest information
- Handled customer complaints professionally and escalated issues when necessary
- Processed bills and payments, ensuring accuracy
- Ensured the reception/front desk area remained clean, organized, and presentable
- Assisted with daily administrative tasks
- Supported opening and closing procedures
Education
High School Diploma - English, Afrikaans, Business Economics, Accounting, Travel and Tourism, Geography
Malvern High School
11-2007
Skills
Leadership & Management
Customer service & Communication
Cash handling & Financial control
Compliance & Risk Management
Administrative & Technical Skills
References
- Sukoluhle Mncube, 0726597761, Mark IT Africa
- Karishma Singh, 0712045797, Global Sports Betting
- Ntombi Thusi, 0861752923, Playbet
- Emily Daniso, 0117069470, Turn 'N Tender Steakhouse
Software
Google Drive
Spreadsheets
POS
Timeline
Sports Trader & Customer Care Agent
Mark IT Africa
02.2025 - 03.2026
Branch Manager
Global Sports Betting
09.2019 - 09.2024
Cash Operator
Playbet
05.2013 - 08.2019
Front Desk Administrator
Turn 'N Tender Steakhouse
02.2010 - 05.2013
High School Diploma - English, Afrikaans, Business Economics, Accounting, Travel and Tourism, Geography
Malvern High School