Thandiwe Jikeka
Johannesburg
Summary
Dynamic store manager with expertise in customer engagement and problem-solving. Proven ability to enhance team collaboration and ensure high levels of customer satisfaction through effective communication and time management.
Overview
4
4
years of professional experience
Work History
Receptionist
Thornycroft lodge
East London
05.2024 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Changed bed linens and made beds according to hotel standards.
- Responded to requests from guests regarding housekeeping needs.
Store Manager
Anisa Mpungwe
johannesburg
03.2022 - 02.2024
- Developed visual merchandising strategies to optimize store layout and enhance customer engagement.
- Provided exceptional customer service to drive overall satisfaction.
- Assisted staff in resolving complex customer issues while implementing targeted solutions.
- Managed accurate ordering, receiving, and issuing of stock items to maintain inventory integrity.
- Organized shelves and displays, removed damaged or expired merchandise and replenished and rotated stock.
- Maintained a positive work environment that promoted collaboration between team members.
Education
High School Diploma -
Nyanga SSS
Eastern CapeSkills
- Customer service
- Attention to detail
- Effective communication
- Adaptability
- Positive and professional
- Time management
- Team collaboration
- Problem solving
- Active listening
References
References available upon request.
Timeline
Receptionist
Thornycroft lodge
05.2024 - Current
Store Manager
Anisa Mpungwe
03.2022 - 02.2024
High School Diploma -
Nyanga SSS