Phumlani Sikhona Mabaso
Naturena, Johannesburg
Summary
Results-driven Customer service consultant with a focus on continuous learning and skill enhancement. I Have experienced in customer service and information systems. I have a passion for fostering creative problem-solving and positive change within organizations. I am Collaborative a team player ,committed to contributing to a dynamic and ambitious environment.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Remote Dispatch and Surveillance operator
Park My Fleet Afrishore BPO
01.2024 - Current
- Monitored fleet operations in real-time, coordinated dispatch logistics, and utilised surveillance data to optimise route efficiency and ensure timely delivery while maintaining compliance with safety protocols.
- Oversaw surveillance across multiple lots, ensuring functionality of all cameras and adherence to security protocols.
- Monitored multiple CCTV feeds to maintain security and safety within premises.
Customer Care Consultant
Afrishore BPO (E-Premium Insurance)
Johannesburg
01.2023 - 12.2024
- Resolved complex insurance inquiries and claims for clients, enhancing customer satisfaction and retention at Afrishore BPO (E-Premium Insurance).
- Processed insurance claims for clients
- E-Premium is an American Insurance Company as a customer care consultant I assist clients with their insurance policies from updating client information.
Call centre Help Desk Assistant
Netflorist
01.2022 - 02.2023
- As a help desk assistant I had to oversee and manage company equipment ensure that computers and all related hardware were performing at Optimum level.
- Troubleshooting and resolving any queries agents faced with PC Equipment and any software related issues.
- Managed inventory of company equipment to maintain availability and accuracy.
- I single handedly set up and managed all PC and related hardware for Netflorist biggest occasions plus minus 50 working stations at any given time.
Customer Care Consultant
Netflorist
01.2019 - 12.2022
- Resolved complex customer inquiries and issues across multiple communication channels, improving client satisfaction and fostering repeat business for Netflorist.
- Assisted clients with order placements and follow-ups, ensuring timely delivery and addressing after-sales queries and issues.
- Handled difficult customer situations with professionalism, maintaining a positive company image.
Education
Bachelor's degree - IT Business Systems
Rosebank College
Braamfontein01-2020
Grade 12 - Completed Matric
Mondeor High School
Gauteng SouthAfrica 01-2013
Skills
- Surveillance Technology
- Logistics Coordination
- Incident Management
- Operational Oversight
- Customer Support
- Customer Service
- Customer Experience
- Client Relationship Management
- Microsoft SQL Server
- Microsoft Visio
- Data modelling
- WordPress
- Web Design
- Fluent in English
Languages
English
Proficient
C2
Certification
E D U C A T I O N A N D Q U A L I F I C A T I O N S
Mondeor High School
2013
Grade 12 Completed Matric
Rosebank College
2020
Bachelor’s degree in IT Business Systems
Personal Information
ID Number: 9507115226081
Email address : psmabaso28@gmail.com
References
Tebogo Ndlovu (Team lead)
064 457 2912
(Afrishore BPO)
www.afrishorebpo.com
684 Grosvenor road, Bryanston, Sandton
011 317 9700.
Maxime Slaffa Customer service manager Netflorist
www.netflorist.co.za
Waterfall Midrand Johannesburg
063 324 9117
Rosebank college
Braamfontein Centre 23 Jorissen St Johannesburg
(011) 4829760
Timeline
Remote Dispatch and Surveillance operator
Park My Fleet Afrishore BPO
01.2024 - Current
Customer Care Consultant
Afrishore BPO (E-Premium Insurance)
01.2023 - 12.2024
Call centre Help Desk Assistant
Netflorist
01.2022 - 02.2023
Customer Care Consultant
Netflorist
01.2019 - 12.2022
Bachelor's degree - IT Business Systems
Rosebank College
Grade 12 - Completed Matric
Mondeor High School